TOIYA SMALL
Williamston
Summary
Dedicated Billing Specialist with10 years and more of experience processing medical insurance claims. Excel in analyzing claims and interpreting denial solutions. Knowledgeable about preparing invoices, processing payment and pursing past due balances. Strong helpful skills in being a team player and being able to multitask.
Overview
14
14
years of professional experience
Work History
Billing Specialist
Wake Radiology
02.2025 - Current
- Handled account payments and provided information regarding outstanding balances.
- Processed billing inquiries, ensuring accuracy and timely resolution for customer accounts.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Strengthened client relationships through effective communication regarding billing issues and concerns.
- Improved customer satisfaction with prompt and clear communication regarding their billing inquiries.
- Contributed to positive work environment by offering support and guidance to other coworkers.
- Developed user-friendly billing guide for patients, improving their understanding and satisfaction with billing process.
- Responded to customer concerns and questions on daily basis.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
Billing Specialist
HOPE FIRST LLC
08.2015 - Current
- Prepared manual billing data using related billing and service reports
- Submitted claims to insurance companies and researched and resolved denials and explanations of benefit rejections
- Received and routed incoming calls and correspondence to promote timely communication
- Scheduled and coordinated meetings, appointments and travel arrangements for managers or supervisors
- Oversaw office inventory by restocking supplies and submitting purchase orders
Billing Specialist
Bertie County Rural Health
04.2023 - 04.2024
- Researched and resolved billing discrepancies to enable accurate billing.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
- Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Responded to customer concerns and questions on daily basis.
- Handled account payments and provided information regarding outstanding balances.
- Assisted in reconciling deposit and patient collections.
- Corrected, completed and processed claims for multiple payer codes.
Billing Specialist
EXPRESS CARE PHARMACY
08.2011 - 08.2022
- Answered customer invoice questions and resolved issues discovered during invoicing and collection process
- Processed and sent invoices, adjust and credit memos to customers
- Worked with team members and leadership to identify and develop process improvements
- Recorded amounts due for items purchased or services rendered by preparing statements, bills or invoices
- Input payment history and other financial data to keep customer accounts up-to-date in system
- Resolved reimbursement discrepancies by analyzing information and notifying manager
- Handled all electronic and manual payments and adjustments, ensuring that data was accurately posted
- Generated, mail and monitored invoices
- Performed various accounts receivable functions, handled cash receipts posting, updated cash flow reports and researched chargebacks and write-offs
Education
Certificate - MEDICAL OFFICE ASSISTANT
SOME COLLEGE
Washington, NC02-2017
Certificate - HEALTH UNIT COORDINATOR
SOME COLLEGE
Winterville, NC05.2010
Diploma -
HIGH SCHOOL
Williamston, NC06.1994
Skills
- Customer Service
- Electronic Filling
- Claims Processing
- Insurance Verification
- Medical Billing and Collections
- Posting / Billing
- Scheduling Appointments
Timeline
Billing Specialist
Wake Radiology
02.2025 - Current
Billing Specialist
Bertie County Rural Health
04.2023 - 04.2024
Billing Specialist
HOPE FIRST LLC
08.2015 - Current
Billing Specialist
EXPRESS CARE PHARMACY
08.2011 - 08.2022
Certificate - MEDICAL OFFICE ASSISTANT
SOME COLLEGE
Certificate - HEALTH UNIT COORDINATOR
SOME COLLEGE
Diploma -
HIGH SCHOOL