Todd Lawson
Charlotte
Summary
Dynamic and customer-focused professional with 14 years of diverse experience in retail, hospitality, warehouse, fitness, and food service industries. Expertise in conflict resolution, relationship building, and team leadership, complemented by a proven track record of delivering exceptional customer service. Highly adaptable to fast-paced environments while fostering positive interactions with customers and coworkers. Currently pursuing studies in software engineering and AI, eager to leverage strong communication skills and a positive attitude in a customer service role that embraces innovation.
Overview
14
14
years of professional experience
Work History
Floor Lead
TopGolf
Charlotte, NC
03.2025 - Current
- Oversaw daily operations, ensuring efficient workflow and adherence to safety standards.
- Trained and mentored team members on best practices and operational procedures.
- Implemented process improvements to enhance guest experience and service delivery.
- Coordinated staff schedules, optimizing resource allocation for peak hours.
Fine Dining Server
Sugo Italian Kitchen
Johns Creek, GA
02.2022 - 12.2025
- Delivered attentive and friendly service to restaurant guests in a busy Italian kitchen environment.
- Prepared and served beverages, maintained bar cleanliness, and managed customer tabs.
- Collaborated with kitchen and wait staff to ensure smooth service flow and customer satisfaction.
- Resolved guest concerns promptly and professionally to ensure repeat business.
- Handled cash and credit transactions accurately during shifts.
Personal Trainer
Crunch Fitness
Johns Creek, GA
12.2019 - 12.2025
- Provided personalized fitness training and motivation to clients.
- Built lasting client relationships through accountability and support.
- Conducted fitness assessments and tracked progress.
- Promoted a positive and welcoming gym environment.
Assistant Manager
Express (Retail Clothing Store)
Alpharetta, GA
07.2012 - 04.2019
- Managed store operations, staff scheduling, and sales targets.
- Trained staff on product knowledge and customer service skills.
- Maintained store presentation and inventory control.
Education
Software Engineering & Artificial Intelligence -
Charlotte University
Charlotte, NC05-2030
High School Diploma - undefined
Central Dauphin High School
Harrisburg, PA06.2013
Skills
- Conflict Resolution
- Empathy
- Clear Verbal Communication
- Clear Written Communication
- Microsoft Office
- Inventory Control
- Forklift Operation
- Staff Training
- Team Leadership
- Customer Engagement
- Relationship Building
- Sales
- Upselling Strategies
- Adaptability
- Multitasking
- Dynamic Settings
Timeline
Floor Lead
TopGolf
03.2025 - Current
Fine Dining Server
Sugo Italian Kitchen
02.2022 - 12.2025
Personal Trainer
Crunch Fitness
12.2019 - 12.2025
Assistant Manager
Express (Retail Clothing Store)
07.2012 - 04.2019
High School Diploma - undefined
Central Dauphin High School
Software Engineering & Artificial Intelligence -
Charlotte University