Todd Clark
Sanford
Summary
Professional with strong background in hospitality management, ready to drive operational excellence and elevate guest satisfaction. Adept at team collaboration, leading staff to meet and exceed goals, and adapting to changing needs. Skilled in inventory management, staff training, customer service, and financial oversight. Known for reliability, problem-solving abilities, and maintaining high standards.
Overview
14
14
years of professional experience
Work History
Site Manager
Extra Space Storage
04.2023 - Current
- Manage daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Manage inventory control, cash control, and store opening and closing procedures.
- Address customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assist with hiring, training and mentoring new staff members.
- Mentor new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Complete point of sale opening and closing procedures.
- Reconcile daily sales transactions to balance and log day-to-day revenue.
- Manage daily rental transactions for storage units, providing exceptional customer service.
- Complete bank deposits three times per week, ensuring financial accuracy and security.
- Guarantee smooth office functionality through consistent daily opening and closing procedures.
- Respond to phone calls and emails throughout the day, ensuring prompt and effective communication.
Store Manager
Storage Asset Management (Storage Sense)
11.2022 - 04.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Completed point of sale opening and closing procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed daily rental transactions for storage units, providing exceptional customer service.
- Completed bank deposits three times per week, ensuring financial accuracy and security.
- Guaranteed smooth office functionality through consistent daily opening and closing procedures.
- Responded to phone calls and emails throughout the day, ensuring prompt and effective communication.
Disinfectant Technician II
The Budd Group
02.2021 - 06.2022
- Utilized a motorized handheld sprayer to disinfect schools and school buses.
- Ensured proper storage and mixing of disinfecting chemicals.
- Participated in weekly safety meetings to ensure compliance with health regulations.
- Navigated between various job sites using personal transportation.
Specimen Accessioner
Labcorp
12.2020 - 02.2021
- Contributed to quality control initiatives by identifying and reporting any discrepancies or errors in specimen handling.
- Played a crucial role in meeting laboratory accreditation requirements, meticulously adhering to established protocols and providing accurate documentation as needed.
- Upheld high-quality service levels by promptly addressing any concerns raised during internal or external audits related to specimen handling processes.
- Ensured accurate test results by meticulously verifying patient information and test orders.
- Maintained a clean and organized work environment, adhering to safety protocols and standards.
- Reduced turnaround time for test results by efficiently prioritizing and processing urgent specimens.
- Safeguarded patient privacy through diligent adherence to HIPAA regulations during all stages of the accessioning process.
General Manager
Subway
09.2018 - 07.2020
- Managed daily operations of Subway restaurant, ensuring high standards of customer service and food quality.
- Supervised staff and coordinated schedules to optimize efficiency and productivity.
- Implemented cost control measures and inventory management to optimize profitability.
- Oversaw weekly inventory management to ensure accurate stock levels and efficient supply chain operations.
- Managed food preparation operations to guarantee excellence in service.
- Managed cash register operations, ensuring accurate transactions and efficient customer service.
- Resolved customer inquiries and issues promptly, ensuring a high level of service.
- Conducted bank deposits three times per week.
- Prepared food for customers according to their specifications.
Assistant Manager
Moe's Southwest Grill
05.2014 - 07.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
General Manager
Subway
03.2013 - 05.2014
- Managed daily operations of Subway restaurant, ensuring high standards of customer service and food quality.
- Supervised staff and coordinated schedules to optimize efficiency and productivity.
- Implemented cost control measures and inventory management to optimize profitability.
- Oversaw weekly inventory management to ensure accurate stock levels and efficient supply chain operations.
- Managed food preparation operations to guarantee excellence in service.
- Managed cash register operations, ensuring accurate transactions and efficient customer service.
- Resolved customer inquiries and issues promptly, ensuring a high level of service.
- Conducted bank deposits three times per week.
- Prepared food for customers according to their specifications.
Credit Manager
Rent-A-Center
12.2010 - 01.2013
- Negotiated payment plans with delinquent customers to minimize losses while maintaining positive client relationships.
- Performed semi-annual account credit limit reviews and credit increase review requests from financial service and sales teams.
- Work cross-functionally with sales, management, and other departments to maintain effective operations.
- Improved credit risk management by implementing effective underwriting policies and procedures.
- Investigated and evaluated customers for creditworthiness and potential risk factors.
- Ensured timely resolution of disputed accounts, working closely with internal and external stakeholders to maintain positive customer relationships.
- Referred delinquent accounts to collections department or outside resources.
- Developed strong relationships with clients through professional communication and timely resolution of credit issues.
Education
High School Diploma -
North Pitt High School
Bethel, NC01.2002
Skills
- Problem Solving
- Customer Service
- Driving/Vehicle Maintenance
- Management (time, company, personnel, and inventory)
- Quality Assurance
- Computers/electronics (hardware and software)
- Food Handling and Management
- Collections
Languages
English
Native or Bilingual
Spanish
Elementary
Timeline
Site Manager
Extra Space Storage
04.2023 - Current
Store Manager
Storage Asset Management (Storage Sense)
11.2022 - 04.2023
Disinfectant Technician II
The Budd Group
02.2021 - 06.2022
Specimen Accessioner
Labcorp
12.2020 - 02.2021
General Manager
Subway
09.2018 - 07.2020
Assistant Manager
Moe's Southwest Grill
05.2014 - 07.2018
General Manager
Subway
03.2013 - 05.2014
Credit Manager
Rent-A-Center
12.2010 - 01.2013
High School Diploma -
North Pitt High School
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