Todd Bryant
Greenville
Summary
Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
27
27
years of professional experience
Work History
Supervisor Field Operations
Brightspeed and CenturyLink
Greenville
06.2007 - Current
- Manage Customer Service techs and Cable Maintenance techs.
- Work in IQgeo daily to assist techs with installing Brighspeed fiber service.
- Supervised daily operations for fiber and copper installation and maintenance.
- Coordinated scheduling and dispatching of technicians for efficient service delivery.
- Managed inventory levels and ordered necessary equipment for installs and repairs.
- Facilitated communication between departments to resolve service-related issues quickly.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity to provide constructive feedback and coaching.
Business Service tech
Embraq
Kinston
01.2006 - 06.2007
- Installed and serviced business key systems.
- Installed and serviced special circuits.
- Installed tech net in local schools.
- Installed POTS and HSI in local businesses.
Customer Service Technician
Sprint
Wake Forest
01.2001 - 02.2006
- Installed copper dial tone and HSI services.
- Repaired copper and HSI services.
- Installed and repaired fiber to the curb service.
Contract Business service tech
KH Smith
Rocky Mount
03.1999 - 01.2001
- Diagnosed technical issues in equipment for timely repairs.
- Diagnosed problems and determined solutions for various customer issues.
- Performed onsite repair of equipment at customer locations.
- Conducted service appointments to diagnose and fix problems.
Education
High School Diploma -
DH Conley
Greenville NC06-1996
Some College (No Degree) - Electrical And Electronics
Pitt Community College
Winterville, NCSkills
- Fiber installation
- Technical troubleshooting
- Inventory management
- Equipment maintenance
- Scheduling coordination
- Customer relations
- Service delivery optimization
- Conflict resolution
- Problem solving
- Effective communication
- Team leadership
- Public speaking
- Change management
- Analytical thinking
- Decision-making
Timeline
Supervisor Field Operations
Brightspeed and CenturyLink
06.2007 - Current
Business Service tech
Embraq
01.2006 - 06.2007
Customer Service Technician
Sprint
01.2001 - 02.2006
Contract Business service tech
KH Smith
03.1999 - 01.2001
High School Diploma -
DH Conley
Some College (No Degree) - Electrical And Electronics
Pitt Community College