TIWANNA PURYEAR
Fayetteville
Summary
Experienced with overseeing complex operational functions and implementing process enhancements. Utilizes leadership skills to drive team collaboration and meet organizational benchmarks. Knowledge of strategic planning and resource management for optimal operational performance.
Overview
27
27
years of professional experience
Work History
Operations Manager
FedEx:Ground
01.2021 - 10.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Helped with the onboarding process and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Managed QA insuring all damaged packages were repacked and back on the vanline in a timely manner,
- Manged a team of 10-15 package handlers to help unload and load Amazon package for FedEx Express.
Seasonal Administrator
FedEx Ground
10.2019 - 01.2021
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Helped on the dock on the van line when needed.
- Helped train Op Managers on My Schedule.
Package Handler
FedEx Ground
07.2019 - 03.2020
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Followed verbal and written instructions to properly move and load packages.
- Contributed to increased productivity by working effectively in high-pressure situations.
Package Handler
FedEx Ground
11.2017 - 06.2019
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Followed verbal and written instructions to properly move and load packages.
- Contributed to increased productivity by working effectively in high-pressure situations.
Seasonal Quality Assurance
FedEx Ground
11.2018 - 01.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Human Resources Specialist
The Pentagon
07.2015 - 12.2017
- Created and implemented the exit and interview program process.
- Created and modified job descriptions within all departments.
- Worked with senior-level management to create fair and consistent HR policies and procedures.
- Created and managed more than 25 confidential personnel records.
Administrative Manager
Military (US Air Force)
12.2010 - 07.2015
- Developed a strategic training plan for six squadrons during the Air Force-wide transition to the new Evaluation Management System.
- Reduce company's backlogged evaluations by 70 percent in just two weeks.
- Benchmarked the company’s awards checklist while tracking over 1000 awards through completion.
Executive Administration
US Embassy
12.2007 - 12.2010
- Managed office inventory and placed new supply orders.
- Scheduled appointments and maintained master calendar.
- Greeted visitors promptly and directed to correct locations.
- Coordinated logistics for corporate events.
- Oversaw training and daily performance of 10 staff.
Administration/Receptionist
Military (Peterson AFB)
07.2003 - 12.2007
- Planned travel arrangements for 290 executives and staff.
- Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
- Planned meetings and prepared conference rooms.
- Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
Administration Officer
Military (Langley AFB)
03.1998 - 07.2003
- Maintained an up-to-date department organizational chart.
- Made copies, sent faxes and handled all incoming and outgoing correspondence.
- Organized files, developed spreadsheets, faxed reports and scanned documents.
- Human Resource Specialist
Education
BBA - Early Childhood Education
Ashford University
San Diego, CA01.2016
Associate of Science - Business Administration
Community College of the Air Force
Montgomery, AL01.2017
Senior Enlisted Joint Professional Military - undefined
Arlington, VA01.2016
NCO Academy - undefined
Knoxville, TN01.2014
Airman Leadership - undefined
Colorado Springs, CO01.2001
Skills
- Leader/Sound judgment
- Calm under pressure
- Hard-worker/team player
- Interpersonal Skills/motivator
- Time Management
- Human Resources Leadership
- Fast Learner
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Operational efficiency
- Decision-making
- Employee relations and conflict resolution
Timeline
Operations Manager
FedEx:Ground
01.2021 - 10.2024
Seasonal Administrator
FedEx Ground
10.2019 - 01.2021
Package Handler
FedEx Ground
07.2019 - 03.2020
Seasonal Quality Assurance
FedEx Ground
11.2018 - 01.2019
Package Handler
FedEx Ground
11.2017 - 06.2019
Human Resources Specialist
The Pentagon
07.2015 - 12.2017
Administrative Manager
Military (US Air Force)
12.2010 - 07.2015
Executive Administration
US Embassy
12.2007 - 12.2010
Administration/Receptionist
Military (Peterson AFB)
07.2003 - 12.2007
Administration Officer
Military (Langley AFB)
03.1998 - 07.2003
Associate of Science - Business Administration
Community College of the Air Force
Senior Enlisted Joint Professional Military - undefined
NCO Academy - undefined
Airman Leadership - undefined
BBA - Early Childhood Education
Ashford University
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