Tiwanda Williams
Raleigh
Summary
Obtain a position as a team player in a people oriented organization where I can maximize my customer service experience in a challenging environment to achieve the corporate goals
Overview
12
12
years of professional experience
Work History
Outreach Agent/HIH Other
Ciox/Datavant
2023.01 - Current
- Informed clients of policies and procedures.
- Point of contact for 3 HIH other copy service to help resolve issues such as checking the status of charts, request invoices, notifying them of payment approval via email, submitting provider packages
- Established positive flow of communication with clients and all personnel involved in the transactions.
- Set completion dates for request
- Submitted invoices to the Accounting Department and checked payment status
- Keeping track of all transaction on an excel sheet.
- Lead team huddles, assisted with training of team mates and worked special projects when needed.
- Established positive flow of communication with teammates.
Outreach Agent
RemX
2022.03 - 2023.01
- Verified office and member information
- Informed clients of policies and procedures.
- Scheduled retrieval dates for Medical records request.
Reimbursement Specialist
Aerotek
2019.09 - 2021.08
- Responsible for calling payer to confirm eligibility and benefits for the patients medication
Customer Service Rep
Conduent
2016.05 - 2019.08
- Skill set Tier 4
- Medicare supplement
- Medicare billing
- Claims
- Expedited appeal
- Desu
- Call center
DSD Receiver
Food Lion
2015.12 - 2016.03
- Receives catalogs and verifies merchandise from vendors
- Corresponds with vendors for delivery dates
- Arrange displays for optimal sales opportunity
- Make orders for merchandise, while keeping inventory
Crew Member
Dunkin Donuts
2015.10 - 2015.12
- Experience with taking customer’s orders
- Project knowledge allowed me to upsell custom and seasonal items
- Ability to multitask
Cashier/Customer Service
Gaston Cyber Center
2013.09 - 2015.06
- Assisted customers in creating and managing account
- Was promoted to second in command within 2 months
- Managed money, balanced ledgers and accounting logs
Education
High School Diploma -
Northampton County High School West
Gaston, NC1997-05
Skills
- Knowledge of Microsoft, Outlook, and Excel,
- Type 50 wpm
- Management/Leadership
- Understanding customer needs
- Customer service operations
- Insurance verification
- Claims processing
- Call center experience
- Inventory management
- Task delegation
- Relationship building
Timeline
Outreach Agent/HIH Other
Ciox/Datavant
2023.01 - Current
Outreach Agent
RemX
2022.03 - 2023.01
Reimbursement Specialist
Aerotek
2019.09 - 2021.08
Customer Service Rep
Conduent
2016.05 - 2019.08
DSD Receiver
Food Lion
2015.12 - 2016.03
Crew Member
Dunkin Donuts
2015.10 - 2015.12
Cashier/Customer Service
Gaston Cyber Center
2013.09 - 2015.06
High School Diploma -
Northampton County High School West