TiVianna Webster
Durham
Summary
Results-driven healthcare operations expert with a focus on credentialing and compliance management. Coordinated cross-functional workflows and maintained audit-ready documentation, ensuring adherence to regulatory standards and enhancing operational efficiency. Highly effective in managing schedules, supporting projects, and fostering customer relationships. Proven ability to resolve conflicts and optimize workflows through excellent time management skills.
Overview
4
4
years of professional experience
Work History
Healthcare Operations & Provider Support Associate
Maxim Healthcare Services
03.2025 - Current
- Coordinated communication among healthcare staff, clients, and administrative teams to enhance operational processes.
- Supported documentation workflows and compliance tracking in fast-paced healthcare environment.
- Maintained accurate healthcare records, compliance documentation, and scheduling updates across multiple systems.
HR Operations & Records Compliance Specialist
Student U
06.2022 - 12.2024
- Utilized SAP and ADP Enterprise for database management, reporting, and operational data tracking.
- Documented processes and ensured compliance through effective management of administrative documentation.
- Coordinated high-volume scheduling, managed records, and streamlined onboarding workflows across multiple teams.
Provider Compliance & Credentialing Coordinator
Duke University Health System
03.2024 - 08.2024
- Reviewed and verified provider and employee documentation for compliance accuracy, enhancing onboarding readiness.
- Maintained credentialing and compliance records in accordance with healthcare regulatory standards and internal policies.
- Conducted audits and discrepancy resolution to improve data integrity and maintain audit-ready documentation.
- Coordinated enrollment and documentation workflows across departments, streamlining processes in high-volume healthcare environment.
- Ensured HIPAA compliance in handling confidential healthcare and personnel information, safeguarding sensitive data.
Patient Services & Healthcare Operations Coordinator
Milan Laser
12.2021 - 03.2024
- Coordinated scheduling, insurance verification, referrals, and intake documentation within a fast-paced clinical setting.
- Maintained accurate patient and provider documentation, ensuring compliance with healthcare operational standards to facilitate seamless care delivery.
- Reviewed records for completeness and resolved discrepancies, supporting accurate billing and enhancing healthcare documentation processes.
- Processed high-volume patient information while maintaining strict confidentiality and HIPAA compliance.
Education
Bachelor of Arts - Mass Communication
North Carolina Central University
Durham, NC12-2018
Skills
- Credentialing & Enrollment
- Enrollment Coordination
- Healthcare Compliance
- HIPAA Compliance
- Regulatory Audits
- Provider Documentation
- Documentation Review
- Data Integrity
- Records Management
- Healthcare Analytics
- Epic (Maestro Care)
- Customer Relationship Management
- Workflow Optimization
- Human Resources Management
- Workflow Optimization
Timeline
Healthcare Operations & Provider Support Associate
Maxim Healthcare Services
03.2025 - Current
Provider Compliance & Credentialing Coordinator
Duke University Health System
03.2024 - 08.2024
HR Operations & Records Compliance Specialist
Student U
06.2022 - 12.2024
Patient Services & Healthcare Operations Coordinator
Milan Laser
12.2021 - 03.2024
Bachelor of Arts - Mass Communication
North Carolina Central University