Tisha Baldwin
Raleigh
Summary
Experienced professional known for high productivity and efficient task completion. Excelling in settlement processing and contract review. Demonstrated strengths such as problem-solving, reconciliation, ensuring timely resolutions, and successful project completions.
Overview
29
29
years of professional experience
Work History
Settlement Coordinator / Contracts Analyst
DRB Homes
07.2017 - Current
- Organized and managed settlement processes to ensure efficiency and compliance.
- Resolved moderately complex issues through thorough research and information compilation.
- Facilitated settlement correspondence with homeowners to provide timely updates.
- Acted as liaison among homeowners, lenders, appraisers, sales, production, and title companies.
- Maintained and structured settlement files for easy access and retrieval.
- Generated detailed settlement reports for various departmental requirements.
- Reviewed deeds and settlement statements for accuracy prior to approval.
- Collaborated with colleagues and management on risk management strategies.
- Coordinated settlement processes for residential construction projects.
- Managed documentation for property closings and compliance requirements.
- Reviewed contracts and agreements for accuracy and completeness.
- Collaborated with lenders to ensure timely funding of settlements.
- Communicated with clients to address inquiries and provide updates.
- Maintained organized records of transactions and client interactions.
- Developed and maintained effective working relationships with internal and external stakeholders.
Sales and Closing Coordinator
Royal Oaks Homes
06.2016 - 04.2017
- Maintained and monitored Closing Spreadsheet
- Prepared and distributed electronic Welcome package to new home buyers
- Communicated with sale agents, attorneys, lenders, and construction ensuring prompt closings
- Prepared and processed all necessary closing documentation including deed request, lien waiver tracking, additional endorsements and contract addenda, lender and government required documents, warranty service and enrollment confirmations, deposit receipts confirmations, notary review and seal and house keys
- Organized and prepared Builder/Buyer closing package
- Managed utility service disconnections for all closing homes
- Tracked Certificate of Occupancy (CO) Dates and Homeowner Orientation dates on appropriate reports for Operations and Construction departments for process and construction analysis
- Tracked Title Company Capture Rate for Sales Department and Division President
- Maintained 'Customer Status Info' report with buyer summary information for analysis.
Sales Administrator and Accounting Associate - Sales and Marketing
K Hovnanian Homes
06.2013 - 01.2016
- Assisted the team to complete sales and delivered a new constructed home purchased for the customer
- Guided sales consultants ensuring proper processes and procedures were followed
- Reviewed agreements for accuracy, scanned and made copies for distribution
- Liaison between the Vice President of Marketing and Sales and the Community Sales Consultants
- Data Base Management
- Coordination of CMA (comparative market analysis) files with the Vice President
- Printed/assembled CMA books for the Division President and generated and distributed various reports for meetings and for the Vice President of Sales and Marketing
- Managed and reconciled W9 receipts from realtors to ensure end of month, and end of year spreadsheets were updated and correct
- Issued customer refund requests by processing approved documents and scanning forms to the Accounts Payable team for the issuance of refund checks
- Reconciled customer deposit tracking schedules against Sales 1440 versus what was posted in the general ledger
- Managed HERS certificates ensuring everything mailed out to buyers in a timely manner
- Coached, managed conflict, negotiated solutions, and was a mentor to team members, assisting in their development
- Responsible for collection of escrow funds
- Maintained customer deposits
- Processed customer cancellations
- Assisted closing coordinator with production and lenders to order appraisals, final inspections, surveys, and occupancy certifications
- Prepare closing packages, and forward to Title Company for closings.
Materials Analyst & Bills of Materials Analyst
Combe Incorporated
01.2001 - 01.2007
- Administered and maintained integrity of new PeopleSoft system
- Created and assigned new codes; ingredient, finished, components, and finished goods
- Revised and deleted codes and associated information and performed on-going data maintenance of product status and coding including active, excess, obsolete, and inactive
- Maintained finished goods production by lot and expiration date
- Created master files for chemical, packaging and components
- Teamed with suppliers, purchasing, and QA personnel on quality issues and holds
- Partnered with engineers to ensure approval of packaging specification
- Coordinated system changes required to support new products
- Suggested implementation of a new glove process technique for hair color products, resulting in annual net savings of more than $1 million
- Developed S.O.P manual for bill of materials (BOM) analyst and PeopleSoft training manuals
- Successfully created international UPC code document program for packing and development programs and item master files for all chemical, packing components, and five digit finished goods coding system
- Maintained manufacturing bill of materials in PeopleSoft system for all Combe products and bill of materials files and information including master files for items and vendors.
Sales Auditor and Accounting Specialist
Watch World International
01.1999 - 01.2000
- Responsible for general ledger accounting, journal entry and end of month reconciliation for 75 retail stores
- Daily reconciling cash in bank
- Identified criminal activity that affected Watch World International's cash in bank
- Reported incidents and retail theft involving store employees
- Partnered with law enforcement at local, state, and federal levels investigating, and prosecuting offenders
- Performed Account payable, and Accounts Receivable functions
- Retrieval request
- Used the Telecheck/bounced checks system and validated customers form of payment
- Monitored the Claims report
- Managed high volume of customer refund checks
- Closed monthly accounts by participation in team effort with staff accountant and other auditors.
Materials Coordinator/Inventory Analyst
Triarc Beverage Group
01.1997 - 01.1999
- Entered all finished goods production and raw material usage by appropriate lot number into QAD system on daily basis
- Entered all raw material receipts by PO number or supplier schedules using correct lot codes and use by dates
- Conducted ongoing reconciliations to correlate site inventory balances with QAD balances
- Minimized loses by discontinuations and expirations by closely monitoring inventory ages
- Conferred with vendors and plants to coordinate production and shipping activities; resolved complaints and or eliminated delays at the plant; complied information such as materials inventories, materials used to produce status reports
- Maintained raw material receipt by P.O Number of supplier schedules using correct lot codes and 'use by' dates
- Minimized losses due to discontinuations and expirations by closely monitoring inventory age.
Education
Bachelor of Science - Business Administration and Management
Johnson C. Smith University
Charlotte, NC07.1994
Skills
- Microsoft Office applications
- Settlement processing
- Contract review
- Documentation management
- Team collaboration
- Stakeholder engagement
- Data analysis
- Problem solving
- Customer service
- Data entry
- Discrepancy reconciliation
- General ledger management
- Adaptability
- Attention to detail
- Analytical thinking
- Solution orientation
- New home construction Lending experience
- Supply Chain/Bill of Materials management
- Client services
- Organizational effectiveness
- Communication proficiency
Accomplishments
- Collaborated with packaging manager in the development of cost savings
- Guided, led, and trained sales associates
- Improved turnaround time in processing contracts through effective communication with the sales team
- Developed relationships with internal and external customers
Timeline
Settlement Coordinator / Contracts Analyst
DRB Homes
07.2017 - Current
Sales and Closing Coordinator
Royal Oaks Homes
06.2016 - 04.2017
Sales Administrator and Accounting Associate - Sales and Marketing
K Hovnanian Homes
06.2013 - 01.2016
Materials Analyst & Bills of Materials Analyst
Combe Incorporated
01.2001 - 01.2007
Sales Auditor and Accounting Specialist
Watch World International
01.1999 - 01.2000
Materials Coordinator/Inventory Analyst
Triarc Beverage Group
01.1997 - 01.1999
Bachelor of Science - Business Administration and Management
Johnson C. Smith University
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