TIONNA HILL
Fayetteville
Summary
Professional customer service expert with strong communication and problem-solving skills. Proven ability to handle customer inquiries and resolve issues efficiently while maintaining high standards. Strong focus on team collaboration and adaptability to changing needs. Known for reliability, empathy, and results-driven approach in high-pressure environments.
Overview
7
7
years of professional experience
Work History
Customer Service Representative (Remote)
Alorica
Remote
03.2023 - 06.2026
- Managed 80-100 inbound customer calls, chats, and emails per day through multiple software systems.
- Investigated and resolved customer concerns in a timely and professional manner.
- Consistently met performance goals for customer satisfaction, attendance, and response times.
- Accurately documented all customer interactions, and resolutions within CRM platforms.
- Maintained a productive home office environment while meeting remote work expectations and performance standards.
Warehouse Associate
Amazon
Fayetteville, NC
08.2019 - 02.2023
- Operated warehouse equipment to ensure efficient material handling and order fulfillment.
- Organized inventory systems, enhancing accuracy and accessibility of stock items.
- Worked safely around moving machinery.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
Education
Dental Assistant I -
Sunrise School of Dental Assisting
Fayetteville04.2026
Skills
- Inbound phone call management
- Technical support
- Customer service
- Problem-solving
- Packaging and labeling
- Warehouse operations
Timeline
Customer Service Representative (Remote)
Alorica
03.2023 - 06.2026
Warehouse Associate
Amazon
08.2019 - 02.2023
Dental Assistant I -
Sunrise School of Dental Assisting