Summary
Overview
Work History
Education
Timeline
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TINA HENDERSON

NEWPORT

Summary

Seasoned Customer Service Manager with deep understanding of customer relations and service operations. Strong problem-solving, leadership, and communication skills honed through management roles in diverse business settings. Proven track record in developing effective strategies that improve customer satisfaction rates and foster loyalty. Succeeded in transforming customer service departments into efficient, success-driven teams contributing to company growth.

Overview

38
38
years of professional experience

Work History

Customer Service Manager

Big Rock Sports
Morehead City
01.1988 - Current
  • Oversaw daily customer service operations for outdoor sporting goods retailer.
  • Trained and mentored staff on effective customer engagement techniques.
  • Implemented process improvements to enhance customer satisfaction and efficiency.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.

Education

High School Diploma -

West Carteret HS
Morehead City, NC
06-1982

Timeline

Customer Service Manager

Big Rock Sports
01.1988 - Current

High School Diploma -

West Carteret HS

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TINA HENDERSON