Tina Hairston
Greensboro
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative Team Lead
Avid Sourcing
02.2020 - Current
- Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
- Boosted morale within the team by organizing engaging team-building activities and encouraging open communication among peers.
- Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
- Conducted regular performance evaluations, setting clear expectations and providing constructive feedback to support professional growth.
Customer Service Sales Agent
AT&T
05.2016 - 12.2019
- Established rapport with customers by actively listening to their needs and offering personalized solutions.
- Maintained a high level of product knowledge, staying up-to-date on company offerings, promotions, and policies.
- Built trust with customers by delivering on promises made during the sales process.
- Generated leads through cold calling strategies that identified potential clients within target markets.
Customer Service Sales Representative
R-Solutions
08.2014 - 02.2016
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
Education
Associate of Science - Health Care Management
RCC
Wentworth, NC06-2013
Skills
- Call center experience
- CRM software
- Team management
- Inside sales
- Tech support
- Excellent communication
- Administration and operations
- Computer proficiency
- Microsoft Office Suite
- Spreadsheets
Certification
HR Employee Management
Timeline
Customer Service Representative Team Lead
Avid Sourcing
02.2020 - Current
Customer Service Sales Agent
AT&T
05.2016 - 12.2019
Customer Service Sales Representative
R-Solutions
08.2014 - 02.2016
Associate of Science - Health Care Management
RCC
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