Tina Branton
Yadkinville
Summary
Dedicated call center representative with proven expertise in effective communication and problem-solving. Recognized for maintaining professionalism while resolving customer inquiries and enhancing satisfaction.
Overview
1
1
Language
6
6
years of professional experience
Work History
call center representative credit agent
Alorica
09.2025 - Current
- Answered incoming calls and provided the highest level of professionalism and knowledgeable service to every customer.
- Provided information on products and services to assist customers promptly.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Resolved issues by following established procedures and guidelines.
- Documented customer interactions accurately in the CRM system.
- Navigated through computer systems to review information and respond appropriately to callers.
- Maintained a positive attitude while managing challenging customer situations.
Call Center Representative
Teleperformance USA
01.2023 - 08.2025
- Handled customer inquiries with professionalism and empathy.
- Utilized CRM software to document customer interactions accurately.
- Resolved complaints through effective communication and problem-solving skills.
- Provided product information to enhance customer understanding and satisfaction.
- Maintained up-to-date knowledge of company policies and procedures.
- Escalated complex issues to appropriate departments for resolution.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Updated customer accounts, addresses and contact information within call management databases.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Navigated through computer systems to review information and respond appropriately to callers.
Call center screen for commercial Insurance
Tivly
05.2020 - 12.2022
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Utilized various software and tools to streamline processes and optimize performance.
- Achieved cost-savings by developing functional solutions to problems.
Education
Associate of Science - Nursing
Harrisburg Area Community College
Harrisburg, PA06-2002
Skills
- Customer service
- CRM software
- Data analysis
- Issue resolution
- Call management
- Customer relationship management
- Complaint handling
- Process optimization
- Effective communication
- Problem solving
- Attention to detail
- Professionalism
- Active listening
- Information retrieval
- Written communication
- Good Telephone Etiquette
- Friendly, positive attitude
- Excellent communication
- Organizational skills
- Conflict resolution
- Interpersonal communication
- Analytical and critical thinking
- Dependable and responsible
- Teamwork and collaboration
Languages
English
Professional
Timeline
call center representative credit agent
Alorica
09.2025 - Current
Call Center Representative
Teleperformance USA
01.2023 - 08.2025
Call center screen for commercial Insurance
Tivly
05.2020 - 12.2022
Associate of Science - Nursing
Harrisburg Area Community College