TIMOTHY PHELPS
Elizabeth City
Summary
Motivated and outgoing Retail Professional with a strong background in customer service, sales, and team leadership and 2+ years experience in a management position. Skilled at enhancing guest experiences and driving store success in fast-paced environments. Known for a proactive approach, effective communication, and dedication to achieving sales and operational goals. Committed to creating a positive environment that fosters customer loyalty and repeat business.
Overview
2
2
years of professional experience
Work History
Shift Leader
Dairy Queen
02.2024 - 10.2024
- Managed a team of 10 employees in a retail setting, ensuring daily operations ran smoothly
- Skilled in cash handling, inventory management, and employee scheduling
- Led team in delivering efficient service and accurate order fulfillment, achieving a 15% reduction in order errors and enhancing guest satisfaction
- Resolved guest complaints with professionalism, resulting in a 95% satisfaction rating on surveys and promoting repeat business through quality service
- Drove sales by recommending popular items and promoting add-ons, resulting in a 15% increase in upsell opportunities and contributing to store sales goals
Construction Assistant
Timberlynn Construction
06.2022 - 02.2024
- Assisted with construction tasks such as cutting and installing insulation, cutting and fitting tile, building scaffolding, and setting hollow metal doors and frames
- Coordinated meetings and communication between project stakeholders to ensure project milestones were met
- Collaborated with clients, suppliers, and contractors to ensure timely and accurate project deliverables
Education
Bachelor of Science - Business Administration
Elizabeth City State University
Elizabeth City, NC06-2026
High School Diploma - undefined
Pasquotank County High School
Elizabeth City, NC06.2018
Skills
- Customer Service Excellence
- POS System Proficiency
- Enthusiastic and Outgoing Personality
- Team Leadership and Motivation
- Inventory Management
- Extensive Product Knowledge
- Sales and Upselling
- Loss Prevention Awareness
Timeline
Shift Leader
Dairy Queen
02.2024 - 10.2024
Construction Assistant
Timberlynn Construction
06.2022 - 02.2024
High School Diploma - undefined
Pasquotank County High School
Bachelor of Science - Business Administration
Elizabeth City State University
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