Timothy Moran
Greensboro
Summary
Results-driven business manager with a proven track record in customer service, employee management, and operational efficiency. Skilled in implementing CRM systems and optimizing supply chains to enhance client satisfaction and retention.
Accomplished business manager with strong analytical thinking and operational oversight skills. Focused on implementing customer relationship management systems and developing risk management strategies to maintain high service standards and operational excellence.
Overview
1
1
Certification
18
18
years of professional experience
Work History
Business Manager
Hooten Logistics
Whitsett, NC
03.2019 - Current
- Directed logistics operations to optimize supply chain efficiency and reduce overhead costs.
- Analyzed operational data to identify trends, enhancing decision-making processes for resource allocation.
- Reported issues to higher management with great detail.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Implemented customer relationship management systems to track client interactions and feedback, leading to improved service delivery.
- Developed comprehensive risk management strategy, mitigating potential impacts on business operations.
- Enhanced customer satisfaction, providing personalized service solutions based on client feedback.
- Coordinated team schedules to keep shifts properly staffed during busy periods.
- Successfully managed organizational change initiatives, minimizing disruptions to daily operations while achieving desired outcomes.
- Led performance reviews, providing constructive feedback to enhance team productivity and morale.
- Implemented strategic initiatives that improved client satisfaction and retention rates.
Laborer
Head Inc
Pensacola, FL
02.2017 - 02.2018
- Operated heavy machinery to support construction and landscaping projects efficiently.
- Collaborated with team members to execute daily tasks in adherence to safety protocols.
- Assisted in maintaining equipment, ensuring optimal performance and reliability.
- Managed inventory of materials, facilitating timely project completion and reducing delays.
Manager
Dominos Pizza Inc.
Whitsett, NC
03.2008 - 02.2017
- Managed daily operations, maintaining compliance with company standards for food quality and customer satisfaction.
- Implemented safety protocols to ensure compliance with health regulations and promote workplace safety culture.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Education
High School Diploma -
Guilford Technical Community College
Greensboro, NCSkills
- Operations management
- Operational leadership
- Operational oversight
- Strategic planning
- Process improvement
- Documentation and reporting
- Customer relationship management
- Client relations
- Customer retention
- Employee management
- Recruiting and hiring
- Staff training
- Staff training/development
- Goal setting
- Employee scheduling
- Performance improvement
- Issue resolution
- Negotiation
- Decision-making
- Analytical thinking
- Data collection
- Business forecasting
- Logistics management
- Inventory control
- Inventory tracking and management
- Policy implementation
- Strategic initiatives
- Lead generation
- Search engine optimization
- Coaching and mentoring
- Team building and leadership
- Team leadership
- Teamwork and collaboration
- Relationship building
- Verbal and written communication
- Documentation proficiency
- Safety protocols and procedures
- Delegating work
- Customer relations
- Customer service
- Employee motivation
- Proficient in [software]
- Schedule management
- Inventory control
- Inventory tracking and management
Accomplishments
- Achieved accurate delivery by completing necessary documentation with accuracy and efficiency.
- Documented and resolved customer concerns which led to good customer relationships .
- Achieved efficient work load for each driver by introducing DRO for Daily tasks.
- Achieved on time deliveries through effectively helping with balancing the work load.
- Supervised team of 15 staff members.
Certification
DOT Approved
TSA Approved
Timeline
Business Manager
Hooten Logistics
03.2019 - Current
Laborer
Head Inc
02.2017 - 02.2018
Manager
Dominos Pizza Inc.
03.2008 - 02.2017
High School Diploma -
Guilford Technical Community College