Timothy Lee
Kittrell
Summary
Dynamic Shop Foreman at Classic Toyota of Henderson, recognized for enhancing shop efficiency through streamlined processes and effective task delegation. Leveraged strong problem-solving skills and attention to detail to ensure high-quality vehicle inspections and repairs, fostering a collaborative team environment that elevated service standards and customer satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Shop Foreman
Classic Toyota of Henderson
10.2018 - 03.2025
- Used hand and power tools, equipment, and instruments accurately.
- Oversaw maintenance and repair of shop equipment.
- Trained and coached employees to improve performance and skills.
- Directed daily operations of team of ten technicians and shop professionals.
- Conducted thorough inspections of completed work, ensuring all projects met or exceeded company and client expectations before final delivery.
- Increased shop efficiency by implementing streamlined processes and organizing work areas.
- Maintained open lines of communication with upper management regarding shop updates, challenges faced, and potential opportunities for growth or improvement.
- Addressed customer concerns in a timely manner, upholding the company's reputation for excellent customer service.
- Ensured high-quality workmanship by closely monitoring team performance and providing constructive feedback.
- Provided training, coaching and support of staff members, resulting in elevated individual performance to boosted service standards.
- Optimized scheduling practices to maximize productivity while minimizing labor costs without sacrificing quality or safety standards.
- Safeguarded workplace safety through strict adherence to safety protocols and conducting regular training sessions for staff.
- Evaluated employee performance regularly, offering praise for accomplishments and guidance on areas needing improvement.
- Fostered a strong team dynamic by promoting trust, open communication, and collaborative problem solving among team members.
General Manager
Snappy Lube
12.2017 - 10.2018
- Used hand and power tools, equipment, and instruments accurately.
- Oversaw maintenance and repair of shop equipment.
- Trained and coached employees to improve performance and skills.
- Directed daily operations of team of ten technicians and shop professionals.
- Conducted thorough inspections of completed work, ensuring all projects met or exceeded company and client expectations before final delivery.
- Increased shop efficiency by implementing streamlined processes and organizing work areas.
- Maintained open lines of communication with upper management regarding shop updates, challenges faced, and potential opportunities for growth or improvement.
- Addressed customer concerns in a timely manner, upholding the company's reputation for excellent customer service.
- Ensured high-quality workmanship by closely monitoring team performance and providing constructive feedback.
- Provided training, coaching and support of staff members, resulting in elevated individual performance to boosted service standards.
- Optimized scheduling practices to maximize productivity while minimizing labor costs without sacrificing quality or safety standards.
- Safeguarded workplace safety through strict adherence to safety protocols and conducting regular training sessions for staff.
- Evaluated employee performance regularly, offering praise for accomplishments and guidance on areas needing improvement.
- Fostered a strong team dynamic by promoting trust, open communication, and collaborative problem solving among team members.
Education
Automotive Systems Technology - Automotive
Wake Technical Community College
Raleigh, NCSkills
- Workplace safety
- Task delegation
- Strong work ethic
- Changing tires
- Attention to detail
- Engine repair
- Problem-solving
- Changing oil
- Valid Driver's license
- Time management
- Brake systems understanding
- Preventive Maintenance
- Replacing parts
- Troubleshooting skills
- Parts replacement
- Fluid exchanges
- Customer service
- Brake systems
- Inspecting vehicles
- Steering systems
- Tire services
- Vehicle inspection
- Suspension systems
- Alignments experience
- System repairs
- Transmissions
- Fuel systems
- Exhaust systems
- Coolant system control
- Installing equipment
- Electrical failure repairs
- Battery services
- Heavy lifting
- Replacing filters
- Heating and air conditioning
- Drivetrain repair
- Automotive electronics
- Drivetrain and axle installation
- Electrical experience
- Advanced diagnostics
- ASE certification
Certification
ASE-Certified Master Automobile Technician and Advanced Level Specialist ( ASE A1-A8, L1, and G1)
Toyota Certified Master Diagnostic Technician
Timeline
Shop Foreman
Classic Toyota of Henderson
10.2018 - 03.2025
General Manager
Snappy Lube
12.2017 - 10.2018
Automotive Systems Technology - Automotive
Wake Technical Community College
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