Timothy Kelly
Fayetteville,NC
Summary
Diligently-working Operations Specialist with a track record for enhancing customer satisfaction and streamlining processes. Strong problem-solving abilities and attention to detail ensure safety compliance as well as operational efficiency. Coordinates well with others to ensure the best results.
Overview
20
20
years of professional experience
Work History
Operations Specialist
WM
Sanford, NC
01.2025 - Current
- Boosts customer satisfaction, addressing client concerns in a timely and professional manner.
- Make necessary changes in response to shifting business needs.
- Find the root cause of any issues with intent to prevent repetition.
- Maintain a safe work environment with the enforcement of safety procedures.
- Serves a dual role as Scale House Operator.
Scale House Operator
Waste Management
Sanford, NC
01.2024 - Current
- Operated scale house systems for accurate weight measurements and data entry.
- Ensured compliance with safety regulations and protocols during daily operations.
- Monitored incoming and outgoing waste loads for proper documentation and tracking.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulations.
Warehouse Manager
Bells Seed Store
Fayetteville, NC
01.2016 - 03.2022
- Managed inventory of three warehouses, optimizing stock levels and reducing waste.
- Performed daily warehouse operations, ensuring compliance with safety regulations and efficiency standards.
- Redesigned warehouse layout to accommodate new inventory, maximize space, and provide optimal customer service.
- Increased customer satisfaction by ensuring orders were accurately received and filled leading to repeat business.
Customer Representative
Bells Seed Store
Fayetteville, NC
04.2006 - 01.2016
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted customers in selecting products based on needs and preferences, enhancing overall shopping experience.
Education
Associate of Arts - General Studies
Fayetteville Technical Community College
Fayetteville, NC03.2008
Skills
- Operational efficiency
- Planning and coordination
- Problem-solving
- Attention to detail
- Excellent communication
- Time management
- Multitasking Abilities
- Conflict resolution
Timeline
Operations Specialist
WM
01.2025 - Current
Scale House Operator
Waste Management
01.2024 - Current
Warehouse Manager
Bells Seed Store
01.2016 - 03.2022
Customer Representative
Bells Seed Store
04.2006 - 01.2016
Associate of Arts - General Studies
Fayetteville Technical Community College