Timothy Herms
Gastonia
Summary
Proven Supervisor at Watson Electrical Construction Company LLC, I excel in staff management and customer service, enhancing team productivity by over 20%. Skilled in training and mentoring, my leadership significantly improved customer satisfaction. My attention to detail and goal-oriented approach drive successful outcomes, balancing hard and soft skills to meet employer needs.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Supervisor
Watson Electrical Construction Company LLC
07.2005 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Customer Service Representative
Home Depot
03.2023 - 09.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
East Gaston High School
Gastonia, NC05-2002
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
Certification
- OSHA Certified
- [State] Driver's License
Timeline
Customer Service Representative
Home Depot
03.2023 - 09.2024
Supervisor
Watson Electrical Construction Company LLC
07.2005 - Current
High School Diploma -
East Gaston High School
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