TIMMEA DAYE
Henderson
Summary
Experienced and skillful Customer Service Agent providing high quality service to clients, working to address and meet all needs. Adept at following communication scripts to properly handle various needs in a poised and professional manner. Proven track record of serving as an effective liaison between companies and their potential and current clients. Works to keep and increase customer satisfaction with every phone call. Understands the importance of delivering the mission of a brand with each and every action and interaction that takes place involving customers.
Overview
6
6
years of professional experience
Work History
CALL CENTER REPRESENTATIVE
Granville Primary Care
05.2023 - Current
- Answering incoming patient calls, scheduling appointments, addressing inquiries about healthcare services, confirming insurance details, routing calls to appropriate medical personnel, and providing information regarding appointments, billing, and general medical concerns.
CALL CENTER REPRESENTATIVE
SYKES
11.2021 - 03.2023
- Managed large amounts of inbound and outbound calls in a timely manner with a volume up to 100 calls a day
- Drives customer satisfaction throughout voice, chat and email
- Handles up to 3 chats at a time
- Handles up to 80 calls daily
- Multitasking and navigating through multiple systems
- Respond to customer, identifies customer issues, and provide solutions
- Identified customers needs, clarify information, research every issue and provide solutions and or alternatives
- Followed communications scripts when handling different topics
CALL CENTER REPRESENTATIVE
Continuum
08.2019 - 11.2020
- Managed inbound and outbound calls in a timely manner with a volume of 40-50 calls a day
Education
Diploma -
Southern Vance High School
Henderson06.2014
Skills
- Customer Service
- Ability to Work Under Pressure
- Microsoft Office
- Computer Skills
- Ability to Multitask
- Communication Skills
- Ability to Work in a Team
- Critical thinking and problem solving
- Time Management Skills
- Problem-solving skills
- Customer support
- Verbal and written communication
- Call center customer service
- Resolving issues
- Inbound phone calls
- Call center operations
- Communicating with clients
- Appointment scheduling
- Call control
- Customer communications
- Inbound phone call management
- Technical support
- Customer relationship management
Timeline
CALL CENTER REPRESENTATIVE
Granville Primary Care
05.2023 - Current
CALL CENTER REPRESENTATIVE
SYKES
11.2021 - 03.2023
CALL CENTER REPRESENTATIVE
Continuum
08.2019 - 11.2020
Diploma -
Southern Vance High School