Timia Kelly
Laurinburg
Summary
Customer service professional with extensive experience managing support teams and improving operational efficiency. Recognized for promoting team collaboration and achieving results. Consistently adaptable to changing needs and skilled in conflict resolution and staff training.
Overview
6
6
years of professional experience
Work History
Office assistant /Customer Service
Food Lion
Red Springs, NC/Laurinburg, NC
03.2022 - Current
- Ensure store office functions are completed accurately and on time using accounting packets; communicate all cash variances to the Assistant Customer Service Manager
- Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders, and Coinstar
- Ensure work station and front end area of the store have a neat and clean presentation
- Maintains proper knowledge of all sales associate register functions and Front End accounting services
- Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls in an efficient manner
Cashier/Customer Service
Taco Bell
Laurinburg, NC
09.2020 - 09.2021
- Greeted customers at the window politely
- Registered sales and handled all forms of payments
Cashier/Customer Service
Piggly Wiggly
Laurinburg, NC
05.2019 - 08.2020
- Ensure store office functions are completed accurately and on time using accounting packets; communicate all cash variances to the Assistant Customer Service Manager
- Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders, and Coinstar
- Ensure work station and front end area of the store have a neat and clean presentation
- Maintains proper knowledge of all sales associate register functions and Front End accounting services
- Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls in an efficient manner
Education
College Degree - Sociology
University of North Carolina at Pembroke
Pembroke, NCHigh School Diploma - undefined
Scotland High School
Laurinburg, NC05.2021
Skills
- Customer Service
- Cashiering
- Management
- Cash handling
- Food preparation
- Food Service
Timeline
Office assistant /Customer Service
Food Lion
03.2022 - Current
Cashier/Customer Service
Taco Bell
09.2020 - 09.2021
Cashier/Customer Service
Piggly Wiggly
05.2019 - 08.2020
High School Diploma - undefined
Scotland High School
College Degree - Sociology
University of North Carolina at Pembroke