Timothy Anderson
Candler,NC
Summary
Dynamic HVAC professional with extensive experience at McNutt Service Group, excelling in equipment troubleshooting and customer service. Proven track record in enhancing operational efficiency and reducing costs through meticulous quality assurance and effective team leadership. Recognized for adaptability and commitment to safety, ensuring peak performance in all projects.
Professional service technician with strong background in diagnostics, repairs, and maintenance of various systems and equipment. Proven ability to collaborate effectively within teams to meet and exceed targets. Demonstrates adaptability and reliability in dynamic work environments. Skilled in troubleshooting, customer service, and technical problem-solving. Professional technician with robust experience in equipment maintenance and repair. Proven ability to identify and resolve mechanical problems efficiently, ensuring minimal downtime. Known for collaborative teamwork and adaptability, consistently delivering high-quality results in dynamic settings.
Overview
21
21
years of professional experience
Work History
Commercial HVAC Service Technician
MB Haynes
02.2020 - 01.2025
- Explained diagnostic findings to customers and outlined repair or service options. Working at facilities and businesses on heating and cooling systems. chillers to boilers low pressure, high pressure steam and hot water , refrigeration systems, walk in and reach in freezers and coolers new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues. Quote repairs and billing for service and repairs.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Explained diagnostic findings to customers and outlined repair or service options.
- Inspected equipment to diagnose operational issues.
- Teach classes at night for HVAC for North Carolina Dept. Of Labor for the state apprenticeship program.
Commercial HVAC Service Technician
Anderson Services Inc
01.2011 - 02.2020
- Explained diagnostic findings to customers and outlined repair or service options.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Quote and bill for all jobs.
Commercial HVAC Division Manager
McNutt Service Group
03.2006 - 02.2011
- Identified areas of improvement in operational workflows to better align resources with organizational goals.
- Developed strong team dynamics through regular communication, collaboration, and goal-setting initiatives.
- Reduced costs by identifying inefficiencies and implementing cost-saving measures across the division.
- Controlled costs by streamlining operations and reducing waste.
- Exercised independent judgment in onboarding, training and motivating division staff to maximize performance.
- Enhanced employee performance with comprehensive training programs and ongoing professional development opportunities.
- Handled escalated complaints involving division operations and work of personnel under supervision.
- Evaluated employee performance fairly using objective metrics for promotions, bonuses or other rewards.
- Coordinated cross-functional teams to complete projects on time and within budget constraints.
HVAC Field Supervisor
McNutt Service Group
01.2004 - 02.2005
- Monitored employee performance for compliance with regulations and policies.
- Supervised field operations teams to complete projects within established timelines.
- Maintained accurate records of field activities, ensuring proper documentation was available for internal reviews and audits.
- Resolved customer complaints to maintain satisfaction and loyalty.
- Upheld company standards by enforcing strict adherence to policies and procedures during all field activities.
- Presented weekly and monthly performance reports to demonstrate team progress.
- Met with customers to resolve issues and build productive relationships.
Education
High School Diploma -
Enka High School
Enka, NCSkills
- Repair expertise
- Meticulous in quality assurance
- Preventive Maintenance
- Customer service
- Punctual and reliable
- Troubleshooting skills
- Flexible and adaptable
- Valid Driver's license
- Operate independently
- Attention to detail
- Equipment troubleshooting
- OSHA requirements
- Diagnostic testing
- Power tool proficiency
Timeline
Commercial HVAC Service Technician
MB Haynes
02.2020 - 01.2025
Commercial HVAC Service Technician
Anderson Services Inc
01.2011 - 02.2020
Commercial HVAC Division Manager
McNutt Service Group
03.2006 - 02.2011
HVAC Field Supervisor
McNutt Service Group
01.2004 - 02.2005
High School Diploma -
Enka High School
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