Summary
Overview
Work History
Education
Skills
Timeline
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Tilda Shannon

Winston-Salem,NC

Summary

Professional communicator with strong experience in customer interaction and data collection. Adept at using survey tools and maintaining accuracy under tight deadlines. Known for collaboration and adaptability in team settings, ensuring consistent achievement of goals. Highly reliable with strong listening and problem-solving skills.

Overview

19
19
years of professional experience

Work History

Telephone Surveyor

Debbie's Staffing
04.2015 - Current
  • Resolved technical issues promptly, minimizing downtime and ensuring smooth operations throughout the survey process.
  • Increased survey completion rates through efficient probing, clarification, and active listening skills.
  • Effectively navigated computer systems to accurately input collected data during telephone interviews.
  • Boosted productivity through effective multitasking between phone calls, data entry tasks, and administrative duties as needed.
  • Enhanced data quality for market research projects by meticulously following established protocols and guidelines.

Childcare Center Director

Future Young Scholars
03.2006 - 12.2014
  • Coordinated special events such as holiday celebrations or parent-teacher conferences, fostering community engagement among families in the program.
  • Reduced staff turnover rate by cultivating a positive work environment through team-building activities and open communication channels.
  • Managed budgetary allocations effectively, minimizing unnecessary expenses while ensuring adequate resources for center operations.
  • Maintained accurate record-keeping systems to track student progress, attendance, health information, and other pertinent data efficiently.
  • Oversaw compliance with state licensing regulations, maintaining up-to-date knowledge of requirements and addressing any areas needing improvement promptly.

Education

Associate of Applied Science - Banking And Finance

Forsyth Technical Community College
Winston-Salem, NC
05-1995

High School Diploma -

RJ Reynolds High School
Winston-Salem, NC
06-1979

Skills

  • Professionalism and work ethic
  • Empathy and rapport building
  • Patience and perseverance
  • Goal-oriented mindset

Timeline

Telephone Surveyor

Debbie's Staffing
04.2015 - Current

Childcare Center Director

Future Young Scholars
03.2006 - 12.2014

Associate of Applied Science - Banking And Finance

Forsyth Technical Community College

High School Diploma -

RJ Reynolds High School

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Tilda Shannon