Tiffany Willoughby
Charlotte
Summary
Detail-oriented professional with extensive experience in multitasking, work planning, and prioritization. Successfully coordinated services and maintained compliance across various roles, ensuring high standards of operation and customer satisfaction.
Overview
23
23
years of professional experience
Work History
Sunday School and Awana Coordinator
Hickory Grove Baptist Church
Charlotte, NC
03.2021 - Current
- Configured and equipped rooms to support effective Sunday school and Awana instruction.
- Performed detailed room cleaning following services to maintain high standards of hygiene.
- Oversaw toy room operations, ensuring compliance with state cleaning standards.
Service Coordinator
Transtate Equipment Company Inc
Charlotte, NC
06.2012 - 04.2018
- Coordinated service requests, ensuring timely responses to customer inquiries and concerns.
- Managed scheduling of engineers, optimizing workflow for increased service efficiency.
- Developed and managed detailed travel itineraries and accommodations for engineering personnel, prioritizing cost-effectiveness and convenience.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and engineers.
- Oversaw completion and renewal of state certifications to ensure compliance with regulatory standards.
Nighttime Caregiver
Dorothy Honeycutt
Charlotte, NC
02.2010 - 07.2011
- Provided compassionate personal care, including assistance with daily living activities and mobility support.
- Facilitated safe transportation of client to and from adult daycare facilities.
- Built strong relationship with client to deliver emotional support and companionship.
- Monitored and implemented safety measures during overnight stay, allowing client to remain in a trusted and recognizable setting.
Teller Operations Supervisor
Bank of America
Charlotte, NC
03.2009 - 12.2009
- Oversaw daily teller operations to ensure compliance with banking regulations and internal policies.
- Managed team performance by providing training, coaching, and feedback to enhance service quality.
- Developed and implemented process improvements that increased operational efficiency within the branch.
- Monitored cash handling procedures to mitigate risks and safeguard bank assets effectively.
Sales and Service Specialist
Bank of America
Charlotte, NC
01.2008 - 03.2009
- Delivered exceptional customer service by addressing client inquiries and resolving issues effectively.
- Executed financial transactions accurately, ensuring compliance with regulatory standards and internal policies.
- Conducted product knowledge sessions for clients, enhancing their understanding of bank services and solutions.
- Streamlined account opening processes, improving efficiency and client satisfaction through enhanced workflows.
Senior Teller
Bank of America
Charlotte, NC
08.2003 - 12.2007
- Supervised daily cash handling processes to ensure accuracy and compliance with bank policies.
- Trained and mentored junior tellers on customer service best practices and operational procedures.
- Implemented efficiency improvements in transaction processing, enhancing overall customer satisfaction.
- Led team in achieving branch goals through targeted promotional campaigns and customer engagement initiatives.
Education
Bachelor of Science - Management
University of North Carolina At Charlotte
Charlotte, NCSkills
- Multitasking and organization
- Customer service
- Data entry
- Decision-making
- Work Planning and Prioritization
Timeline
Sunday School and Awana Coordinator
Hickory Grove Baptist Church
03.2021 - Current
Service Coordinator
Transtate Equipment Company Inc
06.2012 - 04.2018
Nighttime Caregiver
Dorothy Honeycutt
02.2010 - 07.2011
Teller Operations Supervisor
Bank of America
03.2009 - 12.2009
Sales and Service Specialist
Bank of America
01.2008 - 03.2009
Senior Teller
Bank of America
08.2003 - 12.2007
Bachelor of Science - Management
University of North Carolina At Charlotte