TIFFANY VERTON
Fayetteville
Summary
Dynamic management professional specializing in program evaluation and claims processing. Expertise in training staff and enhancing operational workflows, contributing to a high standard of service delivery. Recognized for strategic contributions in both military and civilian environments.
Overview
24
24
years of professional experience
Work History
Claims Consultant
Veterans Guardian
Pinehurst
01.2026 - Current
- Guided clients through benefits and claims process to ensure comprehensive understanding.
- Reviewed claims for accuracy and compliance with Veterans Guardian policies.
- Investigated complex or high-value claims by interviewing claimants, witnesses, attorneys, medical personnel, and other involved parties.
- Collaborated with team members to resolve complex claim issues efficiently.
- Investigated policy changes impacting veteran claims processing to provide informed recommendations.
- Assessed claims to ensure accuracy and completeness of documentation.
- Coordinated with external agencies to secure necessary documentation for claims.
- Streamlined workflows to enhance efficiency in the claims evaluation process.
- Trained new staff on claims procedures and best practices.
- Researched legal precedents, regulations, and industry standards to support claim decisions.
Delivery Driver
Amazon flex
Fayetteville
01.2024 - 12.2025
- Navigated routes efficiently to deliver packages on time.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Transported and safely delivered items to prevent damage or loss.
- Utilized mobile apps to optimize routes and track deliveries for timely service.
- Communicated with dispatch to confirm delivery schedules and updates.
- Loaded and unloaded packages, ensuring proper handling and care.
- Engaged professionally with customers during package drop-off to enhance satisfaction.
- Followed company procedures for package documentation and reporting issues.
- Navigated routes with relevant map programs and GPS systems.
Delivery Driver
Door Dash
Fayetteville
01.2023 - 12.2023
- Navigated routes efficiently to deliver packages on time.
- Monitored local road changes and construction areas to optimize delivery routes.
- Communicated with dispatch to confirm delivery schedules and updates.
- Inspected vehicles for safety and maintenance, ensuring compliance with safety standards.
- Inspected vehicles' condition, supplies and equipment before and after trips
- Responded promptly to emergency situations, prioritizing safety of vehicles and personnel.
- Reported mechanical issues with delivery vehicle to supervisor in a timely manner.
- Reviewed and verified invoices and purchase requests to confirm accuracy.
Paralegal
Murray, Craven, & Corley
Fayetteville
01.2022 - 12.2022
- Drafted legal documents including contracts, pleadings, and discovery materials.
- Conducted legal research to enhance case preparation and strengthen client documentation.
- Managed case files and organized records to facilitate efficient attorney review.
- Assisted attorneys in trial preparation by gathering evidence and exhibits.
- Collaborated with attorneys to develop strategies for case management and resolution.
- Coordinated court filings to ensure compliance with legal procedures and timely submissions.
- Communicated with clients to gather information and provide case updates.
- Maintained calendars for upcoming court dates or deadlines related to cases.
Assistant Framer
Custom Works of NC
Fayetteville
01.2021 - 12.2021
- Constructed custom frames using various materials and techniques.
- Engaged with clients to determine specific framing needs and preferences, ensuring custom solutions.
- Operated saws, jointers, and other equipment for precise cuts.
- Conducted thorough inspections of finished frames to guarantee quality and structural integrity standards.
- Maintained a clean and organized workspace to ensure safety.
- Assisted in training new team members on framing processes.
- Resolved customer inquiries regarding frame options and finishes.
- Managed coordination with suppliers to secure timely delivery of framing materials, supporting project timelines.
Caseworker II
Cumberland County Department of Social Services
Fayetteville
06.2019 - 12.2020
- Assessed client needs and developed comprehensive service plans.
- Coordinated with community organizations to enhance client access to essential support services.
- Conducted interviews to gather information for case evaluations.
- Monitored client progress and adjusted service plans.
- Advocated for client rights, securing access to necessary resources and services.
- Collaborated with multidisciplinary teams to address complex cases.
- Trained new staff on case management procedures and best practices.
- Conducted home visits to assess client needs and evaluate progress, ensuring effective service delivery.
- Followed strict policies and procedures to maintain client confidentiality and keep data private.
- Made appropriate referrals to other programs and agencies to provide clients with well-rounded support.
- Met with clients to conduct needs assessments, recommending appropriate support and service offerings.
- Developed individualized service plans based on client's strengths and identified needs.
Talent Recruiter (Temporary Position)
Manpower Group
Fayetteville
08.2018 - 01.2019
- Executed recruiting strategies that successfully attracted diverse talent pools across multiple sectors, enriching candidate diversity.
- Collaborated with hiring managers to identify talent needs and job specifications.
- Conducted candidate screenings using various assessment tools and interviewing techniques.
- Cultivated relationships with potential candidates through targeted networking events to enhance talent pipeline.
- Organized job fairs and recruitment events to effectively connect with prospective candidates, increasing engagement opportunities.
- Managed applicant tracking system to streamline the hiring process efficiently.
- Trained junior recruiters on best practices for candidate engagement and assessment.
- Facilitated onboarding processes for new hires, ensuring a smooth transition into roles.
- Maintained accurate records of all recruitment activities in Applicant Tracking System.
Veterans Service Officer
North Carolina Department of Military and Veterans Affairs
Fayetteville
06.2015 - 04.2017
- Provided assistance to veterans in accessing benefits and services.
- Managed documentation for claims and eligibility determinations.
- Coordinated outreach programs to educate veterans on available resources, increasing awareness of benefits.
- Conducted needs assessments for veterans and families to identify service gaps and improve support.
- Resolved inquiries and issues through effective communication, enhancing veteran satisfaction and trust.
- Collaborated with community organizations to enhance service delivery.
- Trained new staff on policies and procedures related to veteran services.
- Developed strategies for improving customer service quality.
Veterans’ Work Study Program
Robeson County Veterans Affairs
Lumberton
06.2012 - 11.2014
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated with diverse coworkers to achieve goals and resolve product and service issues.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Coordinated with team members to meet project objectives and deadlines effectively.
- Collaborated with cross-functional teams on projects to enhance efficiency.
- Developed innovative ideas and solutions that improved team performance and outcomes.
Veterans Work Study Program
North Carolina Division of Veteran Affairs
Fayetteville
06.2011 - 05.2012
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Streamlined processes and optimized performance using various software and tools.
- Developed functional solutions to problems, achieving cost-savings for the organization.
- Troubleshot complex problems and implemented solutions using advanced technical skills.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Psychological Operations Specialist
United States Army, Special Operations Command
Fort Bragg
07.2006 - 05.2008
- Developed psychological operations plans that effectively influenced target audiences' perceptions and behaviors.
- Analyzed cultural and social dynamics to inform strategic messaging.
- Coordinated with military units to integrate psychological tactics into operations.
- Conducted research on enemy behavior and propaganda techniques.
- Evaluated effectiveness of psychological campaigns, providing actionable insights for future operations based on feedback and analysis.
- Identified opportunities for strategic influence initiatives within target regions.
- Delivered briefings to leadership on operational plans and strategies.
- Created comprehensive training materials for personnel, enhancing understanding of psychological operations methodologies and their application.
- Collaborated with intelligence teams to assess information relevance and impact.
- Analyzed survey results and prepared reports detailing findings and recommendations.
Military Police Specialist
Indiana Army National Guard
Indianapolis
11.2002 - 06.2006
- Enforced laws and regulations to maintain order and security in military installations.
- Conducted incident investigations and prepared detailed reports, providing commanders with critical insights for decision-making.
- Managed access control points, enhancing safety and security for personnel and facilities.
- Trained soldiers on security protocols and emergency response procedures.
- Collaborated with local law enforcement to address community safety issues.
- Patrolled assigned areas to deter criminal activity and enhance safety measures.
- Provided first aid and emergency response during critical incidents or accidents.
- Developed training plans for subordinate personnel in weapons handling techniques and tactics.
- Conducted investigations into criminal activity on military installations.
- Analyzed regional crime trends to identify potential threats, informing proactive security measures.
Education
Bachelor of Arts - Political Science (Pre-Law concentration)
University of North Carolina at Pembroke
Pembroke, North Carolina12-2014
Associate of Applied Science - Business Administration (Dean’s List)
Fayetteville Technical Community College
Fayetteville, North Carolina05-2011
Skills
- Claims evaluation
- Case documentation
- Case coordination
- Customer Relationship Management
- Report preparation
- Project management
- Administrative Management
- Operations Management
- Organizational Management
- Human Resource Management
- Multi-Site Operations Coordinator
- Microsoft Suite
- Time management
- Problem solving
- Effective communication
- Staff training
- Problem solving
- Effective communication
Timeline
Claims Consultant
Veterans Guardian
01.2026 - Current
Delivery Driver
Amazon flex
01.2024 - 12.2025
Delivery Driver
Door Dash
01.2023 - 12.2023
Paralegal
Murray, Craven, & Corley
01.2022 - 12.2022
Assistant Framer
Custom Works of NC
01.2021 - 12.2021
Caseworker II
Cumberland County Department of Social Services
06.2019 - 12.2020
Talent Recruiter (Temporary Position)
Manpower Group
08.2018 - 01.2019
Veterans Service Officer
North Carolina Department of Military and Veterans Affairs
06.2015 - 04.2017
Veterans’ Work Study Program
Robeson County Veterans Affairs
06.2012 - 11.2014
Veterans Work Study Program
North Carolina Division of Veteran Affairs
06.2011 - 05.2012
Psychological Operations Specialist
United States Army, Special Operations Command
07.2006 - 05.2008
Military Police Specialist
Indiana Army National Guard
11.2002 - 06.2006
Bachelor of Arts - Political Science (Pre-Law concentration)
University of North Carolina at Pembroke
Associate of Applied Science - Business Administration (Dean’s List)
Fayetteville Technical Community College