Tiffany Vaughan
Roach
Summary
- Dedicated professional with a proven track record at Mid Atlantic Eye Physicians, adept in ophthalmology testing and enhancing patient care. Excelled in high-pressure environments, demonstrating exceptional problem-solving and customer service skills. Achieved significant improvements in patient satisfaction and operational efficiency, leveraging expertise in medical history documentation and patient education.
- Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
10
10
years of professional experience
Work History
Technician
Mid Atlantic Eye Physicians
10.2021 - Current
- Measured intraocular pressure using Goldman and Tonopen tonometry process.
- Measured and recorded visual acuity and color vision testing.
- Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Recorded patient history to help ophthalmologists determine diagnoses and treatment plans.
Store Manager in Training
CVS
11.2020 - 10.2021
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Patient Access Representative
VCU Health System
09.2018 - 12.2019
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Provided excellent customer service to patients and medical staff.
- Engaged with patients to provide critical information.
Pharmacy Technician
CVS Pharmacy
07.2015 - 09.2018
- Collected co-payments or full payments from customers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Counted and labeled prescriptions with correct item and quantity.
Education
Associate of Applied Science - Medical Office Specialist
Southside Community College
Alberta, VA05-2011
Skills
- Patient care
- Chart documentation
- Medical history obtainment
- Ophthalmology testing
- Medication administration
- HIPAA
- Supporting pharmacy operations
- Insurance billing
- Patient education and counseling
- Registration management
- Customer service
- Problem-solving
Timeline
Technician
Mid Atlantic Eye Physicians
10.2021 - Current
Store Manager in Training
CVS
11.2020 - 10.2021
Patient Access Representative
VCU Health System
09.2018 - 12.2019
Pharmacy Technician
CVS Pharmacy
07.2015 - 09.2018
Associate of Applied Science - Medical Office Specialist
Southside Community College
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