Tiffany Underwood
Princeton,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Nuclear Medicine Technologist Student
UNC Johnston Health
10.2023 - Current
- Enhanced patient care by performing high-quality nuclear medicine imaging procedures.
- Assisted physicians in diagnosing diseases by accurately administering radiopharmaceuticals to patients.
- Ensured patient safety and comfort during procedures, addressing concerns and answering questions promptly.
- Maintained accurate records of patient information, radiopharmaceutical usage, and imaging results for proper documentation.
- Kept up-to-date with advancements in nuclear medicine technology through continuous education and training opportunities.
- Reduced radiation exposure by following strict guidelines for handling radioactive materials and using protective equipment appropriately.
- Streamlined workflow efficiency by maintaining organized workspaces and managing time effectively between tasks.
- Conducted quality control tests on imaging equipment, ensuring optimal performance for accurate diagnostic results.
- Demonstrated strong attention to detail when positioning patients for imaging procedures, minimizing motion artifacts and optimizing image quality.
- Improved patient satisfaction by providing clear explanations of procedures and addressing concerns while maintaining a professional demeanor.
- Developed strong communication skills through frequent interaction with patients, families, physicians, nurses, technologists, and other healthcare professionals.
- Demonstrated adaptability by quickly learning new procedures and technologies as they were introduced to the clinical environment.
- Utilized computer data to develop information and process images for interpretation.
- Explained procedures to patients and families and answered questions to ease anxiety and encourage patient cooperation.
- Practiced safe testing methods by limiting radiation exposure to patients and personnel.
- Contributed to a safe working environment by adhering to all infection control protocols, including the proper use of personal protective equipment.
CNA
UNC Johnston Health
08.2023 - Current
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Reduced patient stress levels through effective communication and active listening skills.
- Assisted patients with daily living activities, promoting independence and dignity.
- Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
Pharmacy Technician
CVS Pharmacy
04.2015 - Current
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Facilitated seamless transitions between shifts by thoroughly documenting all relevant information for coworkers during handoffs.
- Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Collected co-payments or full payments from customers.
- Resolved third-party billing, computer system and customer service issues.
- Managed opening and closing duties for pharmacy.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
Pharmacy Technician
UNC Johnston Health
09.2022 - 08.2023
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Collaborated with interdisciplinary healthcare teams to provide comprehensive care for patients, addressing complex medication needs.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Collected co-payments or full payments from customers.
- Counted, measured and compounded medications following standard procedures.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Managed opening and closing duties for pharmacy.
Study Start Up Regulatory Specialist
Syneos Health Professional Embedded GSK
05.2019 - 06.2020
- Enhanced regulatory compliance by developing and implementing robust policies and procedures.
- Streamlined regulatory submission processes for increased efficiency and reduced approval timeframes.
- Conducted thorough risk assessments to identify potential compliance issues and develop effective mitigation strategies.
- Collaborated with cross-functional teams to ensure successful product launches in line with relevant regulations.
- Managed complex regulatory projects, ensuring timely completion and optimal outcomes.
- Provided expert guidance on regulatory requirements, supporting the development of compliant products and services.
- Developed comprehensive documentation for regulatory submissions, resulting in expedited approvals.
- Prepared and submitted regulatory file applications and supporting documentation.
- Prioritized project-related tasks to efficiently complete essential tasks.
- Maintained and archived regulatory paperwork.
Study Start Up Intern
Syneos Health Professional Embedded GSK
12.2018 - 05.2019
- Streamlined office processes for improved efficiency and time management through regular organization and filing.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Prepared comprehensive reports summarizing data analysis findings, informing key decision-makers of important trends and patterns.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Sorted and organized files, spreadsheets, and reports.
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
- Gathered, organized and input information into digital database.
CNA
UNC Johnston Health
08.2013 - 05.2015
- Reduced patient stress levels through effective communication and active listening skills.
- Assisted patients with daily living activities, promoting independence and dignity.
- Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Documented patient information and care activities in electronic health record.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Sales Associate
IZOD
07.2011 - 08.2013
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Streamlined processes within the store''s operations by organizing merchandise layouts for easy access.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
Associate Of Applied Science - Nuclear Medicine Technology
Pitt Community College
Winterville, NC08.2024
Bachelor Of Applied Science - Clinical Research
Campbell University
Buies Creek, NC05.2019
Associate Of Applied Science - Pharmacy Technology
Johnston Community College
Smithfield, NC06.2017
High School Diploma -
Smithfield-Selma High School
Smithfield, NC06.2013
Skills
- IV Insertion
- Patient Care
- Patient Positioning
- Gamma camera operation
- Imaging Techniques
- Clinical protocols
- Organizational Skills
- Self Motivation
- Attention to Detail
- Teamwork and Collaboration
- Time management abilities
- Multitasking
- Effective Communication
Certification
BLS- January 26, 2023- January 31, 2025
PTBC (pharmacy technician)- August 17, 2016- August 31, 2024
Certified Nursing Assistant- June 25, 2013- September 30, 2025
PBT (ASCP) (phlebotomy)- November 28, 2022- November 30, 2025
North Carolina Medication Aides (Adult Care Homes)- December 02, 2020
Timeline
Nuclear Medicine Technologist Student
UNC Johnston Health
10.2023 - Current
CNA
UNC Johnston Health
08.2023 - Current
Pharmacy Technician
UNC Johnston Health
09.2022 - 08.2023
Study Start Up Regulatory Specialist
Syneos Health Professional Embedded GSK
05.2019 - 06.2020
Study Start Up Intern
Syneos Health Professional Embedded GSK
12.2018 - 05.2019
Pharmacy Technician
CVS Pharmacy
04.2015 - Current
CNA
UNC Johnston Health
08.2013 - 05.2015
Sales Associate
IZOD
07.2011 - 08.2013
Associate Of Applied Science - Nuclear Medicine Technology
Pitt Community College
Bachelor Of Applied Science - Clinical Research
Campbell University
Associate Of Applied Science - Pharmacy Technology
Johnston Community College
High School Diploma -
Smithfield-Selma High School
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