Tiffany Springs-Barnette
Concord
Summary
Customer-focused Commercial CSR known for high productivity and efficient task completion. Possess specialized skills in client relationship management, policy adjustments, and issue resolution. Excel using empathy, communication, and adaptability to meet and exceed customer expectations.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Service Representative
The Hartford Insurance Group
Charlotte, NC
11.2024 - Current
- Assisted customers with inquiries and policy details, ensuring accurate information delivery.
- Resolved customer complaints efficiently, enhancing satisfaction and retention rates.
- Processed claims and applications using proprietary software, maintaining data integrity.
- Collaborated with team members to streamline service procedures, improving response times.
Visitation Specialist
Mecklenburg County Department Of Social Services
Charlotte, NC
04.2021 - 10.2024
- Assisted in family visitation sessions while adhering to safety and regulatory guidelines.
- Evaluated family dynamics to support effective intervention strategies and enhance outcomes.
- Worked alongside social workers to track family reunification progress and promote strategic efforts.
- Managed logistics for visitation schedules to improve resource utilization and efficiency.
- Monitored compliance with court mandates during supervised visitations.
- Analyzed case documentation to ensure accuracy and consistency in reporting outcomes.
- Implemented strategies to improve visitation experiences for children and families.
- Collaborated with multidisciplinary teams to address complex family dynamics and challenges.
- Managed challenging behaviors among children and parents during visits by implementing appropriate behavior management strategies and setting clear boundaries.
- Enhanced family relationships by conducting comprehensive assessments and creating individualized visitation plans.
- Reduced family stress levels by coordinating visitation schedules that accommodated the needs of all involved parties.
- Maintained accurate documentation for each visitation session, noting observations, concerns, or incidents for review by case managers or supervisors.
- Assisted in the development of court reports by summarizing visitation progress and identifying areas requiring additional support or intervention.
- Increased parental accountability by regularly reviewing visitation goals with clients and providing feedback on progress made or areas for improvement.
- Facilitated positive reunifications within families by addressing barriers to parent-child bonding and promoting healthy attachment patterns during supervised visits.
- Contributed to a positive team dynamic by consistently maintaining open lines of communication with colleagues, supervisors, and case managers regarding case developments or concerns.
- Prevented potential conflicts during visits by implementing de-escalation techniques when necessary to maintain a safe environment for all participants.
- Increased parental understanding of child development by sharing relevant resources and explaining age-appropriate expectations.
Administrative Assistant
Mecklenburg County Health Department
Charlotte, NC
04.2011 - 2016
- Collaborated with staff to streamline administrative processes, enhancing operational efficiency.
- Responded to inquiries from the public regarding health services and departmental programs.
- Assisted in preparation of reports and presentations for community health initiatives.
- Developed training materials for new administrative staff, fostering a supportive onboarding experience.
- Coordinated communication between departments to ensure timely project updates and collaboration.
- Implemented filing system improvements that increased accessibility of critical documents.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Education
No Degree - Early Childhood Special Education
Barber Scotia
ConcordHigh School Diploma -
West Charlotte High School
Charlotte06.1988
Skills
- Tiffany Springs
Charlotte, NC (704)- 293-tbarne1@gmailcom - Professional Summary-
- Professional and compassionate Customer Service Representative with strong communication, problem-solving, and conflict-resolution skills Experienced in handling customer inquiries, processing claims information, managing sensitive data, and delivering high-quality customer support in fast-paced environments Dedicated to creating positive customer experiences while maintaining professionalism and efficiencyCore Skills* Customer Service & Support
* Call Center Operations
* Disabilities intakes
* Data Entry & Documentation
* Conflict Resolution
* Active Listening
* Microsoft Office Suite
* Multitasking & Time Management
* CRM Systems
* Team Collaboration
* Problem Solving
* Professional CommunicationVisitation SpecialistMecklenburg County Charlotte, NC
2016 – 2024 - Coordinated and supervised family visitation sessions while ensuring safety and compliance with county guidelines
- Maintained accurate case notes, visitation records, and confidential documentation
- Communicated professionally with families, social workers, and community partners
- Assisted clients with scheduling, program information, and support services
- De-escalated conflicts and maintained a calm, supportive environment during sensitive situations
Certification
Administrative Assistant Certification
Timeline
Customer Service Representative
The Hartford Insurance Group
11.2024 - Current
Visitation Specialist
Mecklenburg County Department Of Social Services
04.2021 - 10.2024
Administrative Assistant
Mecklenburg County Health Department
04.2011 - 2016
No Degree - Early Childhood Special Education
Barber Scotia
High School Diploma -
West Charlotte High School