TIFFANY SERRANO
Cumberland County Department of Social Services
Fayetteville
7
years of professional experience
A professional focused on delivering high-quality administrative support and process management. Proven track record in data entry, document processing, and maintaining accurate records, contributing to overall operational efficiency. Known for strong teamwork and adaptability, ensuring reliable performance in dynamic environment. Proficient in communication and organizational skills that drive successful outcomes.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Work History
Processing Assistant
2 Years 4 Months- Data Entry for Economic services applications such as Food and Nutrition, Work first TANF, Family and children/ MXP Medicaid and Child care daycare services
- Processed client applications for social services, ensuring compliance with regulatory standards.
- Assisted in maintaining accurate case records using department-specific software systems.
- Coordinated communication between clients and case workers to facilitate timely support.
- Maintaining email cues/ order inventory of supplies
- Bookkeeping of desk counts, log entries and intake logs
- Monitoring and servicing printer/ copy machine
- Mail distribution/ Outgoing and Incoming
- Developed strong working relationships with cross-functional teams, fostering a positive work environment focused on collaboration and shared success.
Patent Care Representative
4 Years 8 Months- Managed patient scheduling and appointment confirmations to enhance operational efficiency.
- Coordinated communication between patients and healthcare providers to ensure seamless care delivery.
- Assisted in resolving patient inquiries and concerns, fostering positive patient experiences.
- Streamlined patient intake processes, improving overall workflow and accuracy of information collected.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Streamlined appointment scheduling for better time management, resulting in decreased wait times and increased patient satisfaction.
Sales Associate
1 Year 5 Months- Cash and credit handling transactions
- Sales and branding merchandise
- Processing and approval of company cards
- Fitting room etiquette/ store maintenance closing and opening during store hours
- Assisted customers in product selection, enhancing overall shopping experience.
- Maintained visual merchandising standards to drive sales and attract customers.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout experiences.
- Collaborated with team members to restock shelves and organize inventory effectively.
- Resolved customer inquiries and concerns promptly, fostering positive relationships.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
Associate Biblical Studies - Biblical Studies
Life Coaching - Christian Life Coaching
High School Diploma
Skills
Time management
Teamwork
Communication
Leadership
Sales
Inventory count
Theft
Customer service
Team collaboration
Timeline
Processing Assistant
Cumberland County Department of Social Services
04.2024 - CurrentRead More
Sales Associate
Marshall’s
11.2022 - 04.2024Read More
Patent Care Representative
Cape Fear Valley Medical Center
08.2019 - 04.2024Read More
CCA
Life Coaching from Christian Life Coaching
Read More
New Life Ministries Theological Seminary
Associate Biblical Studies from Biblical Studies
Read More
Gorton High School
High School Diploma
Read More
Education and Training
Certified Life Coach