Tiffany Pouncey-Baker
Winston-Salem
Summary
Dynamic and detail-oriented professional with extensive experience in human resources and administrative roles within the Dept of the Navy. Proven ability in client advocacy and compliance oversight, effectively communicating with diverse populations. Skilled in conflict resolution and patient intake procedures, consistently enhancing operational efficiency and team collaboration.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Admissions Technician
Dept of Adult Corrections (DAC) North Piedmont CRV
Lexington
05.2025 - Current
- Completed intake assessments of offenders, documenting information in OPUS system and orienting them on facility operations.
- Advocated for offenders by providing insights and recommendations based on intake information and interactions.
- Utilized various approaches to communicate policies and procedures to offenders with low comprehension levels.
Human Resources Assistant (HRA)
DON, Personnel Support Detachment (PSD)
Groton
01.2023 - 08.2024
- Addressed HR inquiries and provided timely support to civilians and commanding officers.
- Reviewed files for accuracy of personnel actions, identifying and resolving errors to maintain data integrity.
- Processed members' pay actions and maintained payroll records for military employees of the Federal Government.
Management Assistant
Dept of the Navy (DON), Supervisory of Shipbuilding’s (SUPSHIP)
Groton
08.2020 - 01.2023
- Tracked employee progress towards certification goals to ensure alignment with departmental objectives.
- Developed and maintained Standard Operating Procedures (SOPs) for comprehensive training programs.
Human Resource Assistant (HRA)
DON, Office of Civilian Human Resources (OCHR) Norfolk Naval Shipyard
03.2020 - 12.2020
- Conducted initial intake for Requests for Personnel Actions (RPAs) to ensure efficient recruitment flow.
- Coordinated with specialists to clear placement programs, ensuring suitability for job placements.
Human Resource Assistant (HRA)
DON, Personnel Support Detachment (PSD)
04.2018 - 03.2020
- Addressed HR inquiries and concerns from civilians and commanding officers, providing timely support and information.
- Reviewed files and computerized listings for accuracy of personnel actions, identifying and resolving errors to maintain data integrity.
- Process members pay actions, certifications, qualifications, awards, warfare designation, personnel qualifications standards and similar matters.
- Determined pay, payroll records maintenance and completion of reports pertaining to military employees of the Federal Government.
- Input honors, awards, and promotions in members ESR, and completed other clerical functions.
- Prepared military advancement eligibility lists and worksheets, coordinating with federal agencies to obtain necessary documents, clearances, and approvals.
- Provided oversight to team operations under the guidance of Patty Spear.
- Completed GS2PS Candidate School in Meridian, MS to enhance skills.
Verifying Official (VO)
04.2018 - 07.2018
- Registered DoD CAC holders, downloaded and verified data, and issued ID cards and CACs to entitled members.
- Verified and organized documentation for sponsors and family members to establish eligibility for ID card benefits.
- Utilized RAPIDS workstation services and tools to update DEERS records, ensuring accurate approval, revocation, and issuance of certifications.
- Installed software components on workstations to optimize functionality of scanning and laminating machines.
- Supervisor: Vince Deluca (850-452-3280)
Human Resource Assistant (HRA)
DON, Office of Civilian Human Resources (OCHR) Norfolk Naval Shipyard
Norfolk
08.2017 - 04.2018
- Conducted initial intake for all Requests for Personnel Actions (RPAs) entering Operations Center for recruitment, ensuring efficient flow of information.
- Developed Position Descriptions (PD) in Defense Civilian Personnel Data System (DCPDS) and integrated them into the RPA process.
- Coordinated with assigned specialist to clear placement programs, including Reasonable Accommodations (RA), upon identifying suitable matches.
- Resolve discrepancies with customers and validate the RPA was routed to the proper team for action.
- Annotated the RPA with comments regarding program clearance and added the event codes.
- Supervisor: Donna McCarthy (757-396-7623)
Medical Office Clerk
DP Technology Services
Hampton
01.2012 - 06.2013
- Utilize the telephone switchboard to answer, screen, forward calls, checked in patients using CHCS (Composite Healthcare Software) and AHLTA (Armed Forces Health Longitudinal Technology Application) and book appointments for OB/GYN patients.
- Transmitted and received documents for patients or providers, developed and maintained patient records, and distributed informational materials to improve communication and patient engagement.
- Requested medical records from Pediatrics and Internal Medicine, enhancing patient care through timely access to critical information.
- Kept inventory of supplies stocked and updated appointment calendars. Transported outpatient records to records office, completed End of Day (EOD) reports and pulled medical records for scheduled and walk-in OB appointments.
- Input telephone consultations (T-CON) within the system.
- Ordered OB labs and made labels for orientation and appointments scheduled.
- Request and locate missing documentation from a variety of sources for medical claims requiring adjudication. Filed and maintained records.
- Utilized various electronic data processing (EDP) systems to efficiently manage claims-related data, ensuring accurate and timely processing.
- Assisted the Clinic leader and Nurse Manager with orientation and training of newly assigned personnel.
- Supervisor: SGT Heather Bruce (757-764-7630)
Case Manager
Family Redirection Inc.
Newport News
12.2010 - 12.2011
- Supported clients in meeting physical, financial, social, and personal needs to enhance overall well-being.
- Analyze, and/or resolve a variety of appeals.
- Provide Case management services to include outreach, psychological and need assessments, treatment planning and service provider linkage, monitoring, advocacy, counseling and crisis intervention, daily living support, medication supervision, and similar functions.
- Assists in the preparation of other behavioral reports and daily activities logged.
- Provided crisis intervention by utilizing de-escalation techniques.
- Facilitated documentation processes to assess eligibility for benefits and programs including disability, unemployment compensation, and education assistance.
- Supervisor: Lisa DeBeuaille
Employment Counselor
Hampton Newport News Community Service Board (HNNCSB)
Hampton
08.2008 - 08.2009
- Interviews clients to obtain information to determine program eligibility; availability; work, educational and employment history; supportive services.
- Collaborate with customers to meet and achieve program goals and maintain program services and eligibility.
- Provided job search assistance including direct referral to jobs in the database for clients with developmental and intellectual delays.
- Collaborated with customers to access government-sponsored programs and secure necessary services.
- Aid customers with acquiring services that facilitate program goals.
- Assist participants with assembling documents as necessary to legally work within the state.
- Coordinated rehabilitation services, case documentation, and employment services, including the administration and interpretation of vocation testing.
- Consult and coordinate with other appropriate representatives of federal, state, and local programs for the purposes of developing maximum linkages.
- Developed and promoted apprenticeship and On-The-Job training positions, facilitating employment opportunities for participants.
- Serve as liaison to private and other public organizations to promote Career Center programs and services.
- Complete and submit monthly and other reports.
- Oversaw team operations under supervision of Patty Wilding
Adult Day Support Counselor II
Hampton Newport News Community Service Board (HNNCSB)
Hampton
07.2007 - 10.2008
- Supported psycho-social development and community reintegration of seriously mentally or emotionally impaired individuals through independent living skills training, vocational coaching, needs assessments, case management, advocacy, crisis intervention, group therapy, and recreational activities.
- Monitored and documented client progress to ensure continuity of services for individuals with intellectual and developmental disabilities (IDD), enhancing overall care and support.
- Provides child and adult psychiatric services, community-based treatment, services for intellectual disabilities, and substance recovery assistance.
- Support Coordinators assist individuals with their basic physical, financial, social, and personal needs.
- Coordinated support services by developing person-centered plans, linking to service providers, monitoring progress, and providing advocacy and crisis intervention to enhance community integration.
- Completed American Sign Language certification course
- Supervisor: Paula Malinowski (757)788-0300
Behavioral Therapist
ABS Alternative Behavioral Services
Portsmouth
07.2006 - 07.2007
- Provided individual, family, recreation and clinical group therapy Trauma-focused cognitive-behavioral therapy.
- Provided daily living, social, problem-solving, coping, academic, and recreation skills in residential treatment for sexually reactive males, ages 13 to 17.
- Facilitated psycho-educational groups on anger management, coping skills, teamwork, emotional expression, communication, self-esteem, boundaries, grief and loss.
- Delivered therapeutic recreation services to enhance functional abilities and promote independence.
- Oversaw team operations under the guidance of supervisor Gina Koke.
Childcare Worker II
Waterford Country School
Quaker Hill
08.2004 - 09.2005
- Supervise, counsel, train, orient, and evaluate all children under my supervision.
- Supervise all aspects of daily routines, including meals, wake-up and bedtime, showers, recreational activities, etc.
- Ensure the basic needs of the residents assigned to their care are met. These needs include personal hygiene, nutrition and personal comfort items, such as clothing, and living conditions.
- Met basic needs of residents, including personal hygiene, nutrition, clothing, and living conditions, ensuring overall well-being.
- Administer medications to residents according to established procedures and maintain State Certifications.
- Ensure supervision of students is in accordance with the ITTC Behavioral/Incentive Program and procedures.
- Develop and coordinate recreation activities.
- Took immediate corrective action and reported all deficiencies in health, safety, and housekeeping standards to the shift supervisor.
- Perform duties as shift supervisor in the absence of the shift supervisor and lead childcare worker.
- Function as a positive role model for all students and staff at the Waterford Country School.
- Maintain an awareness of and sensitivity to the cultural and socioeconomic differences present among the service population.
- Supervisor: Anna Harrell
71L Administrative Specialist
Alabama Army National Guard 1203rd Battalion
Dothan
02.1998 - 02.2001
- Organized suspense control documents and maintained suspense files.
- Maintained comprehensive logs, rosters, status boards, charts, graphs, and view graphs to support effective office operations.
- Conducted periodic review of files to ensure proper filing of correspondence, controls use of reproduction facilities and reviewed items for reproduction.
- Planned and organized office operations to include publications, forms administration and office administrative procedures.
- Established efficient mail delivery routes and coordinated pickups by messengers to ensure timely distribution.
- Served as custodian of classified documents; signed receipts for logs, inventories, files, and secured certified classified documents.
- Supervisor: SGT Holt (334-793-9508)
Education
Bachelor of Science - Rehabilitation Services
Troy University
Troy, AL, United States05-2004
Developmental Psychology, Public Administration, Foundations of Nonprofit Organization, Research Methods in Public Administration, Public Policy, Intro to Social Work
Troy University
Troy, AL, United StatesSkills
Certification
Human Resource Specialist, The Medical Institute of Kentucky, 2024
Graduate Coursework
Troy University (Online), Developmental Psychology, Public Administration, Foundations of Nonprofit Organization, Research Methods in Public Administration, Public Policy, Intro to Social Work
Timeline
Admissions Technician
Dept of Adult Corrections (DAC) North Piedmont CRV
05.2025 - Current
Human Resources Assistant (HRA)
DON, Personnel Support Detachment (PSD)
01.2023 - 08.2024
Management Assistant
Dept of the Navy (DON), Supervisory of Shipbuilding’s (SUPSHIP)
08.2020 - 01.2023
Human Resource Assistant (HRA)
DON, Office of Civilian Human Resources (OCHR) Norfolk Naval Shipyard
03.2020 - 12.2020
Human Resource Assistant (HRA)
DON, Personnel Support Detachment (PSD)
04.2018 - 03.2020
Verifying Official (VO)
04.2018 - 07.2018
Human Resource Assistant (HRA)
DON, Office of Civilian Human Resources (OCHR) Norfolk Naval Shipyard
08.2017 - 04.2018
Medical Office Clerk
DP Technology Services
01.2012 - 06.2013
Case Manager
Family Redirection Inc.
12.2010 - 12.2011
Employment Counselor
Hampton Newport News Community Service Board (HNNCSB)
08.2008 - 08.2009
Adult Day Support Counselor II
Hampton Newport News Community Service Board (HNNCSB)
07.2007 - 10.2008
Behavioral Therapist
ABS Alternative Behavioral Services
07.2006 - 07.2007
Childcare Worker II
Waterford Country School
08.2004 - 09.2005
71L Administrative Specialist
Alabama Army National Guard 1203rd Battalion
02.1998 - 02.2001
Bachelor of Science - Rehabilitation Services
Troy University
Developmental Psychology, Public Administration, Foundations of Nonprofit Organization, Research Methods in Public Administration, Public Policy, Intro to Social Work
Troy University