Tiffany Moore
Warsaw
Summary
Dedicated professional with a proactive approach and rapid learning capabilities. Demonstrates a strong work ethic and effective communication skills. Committed to contributing to team success and achieving organizational objectives.
Overview
19
19
years of professional experience
Work History
Remote Survey Interviewer
ICF
09.2024 - Current
- Completed day-to-day duties accurately and efficiently.
- Researched relevant literature related to topics being studied.
- Ensured compliance with ethical standards when conducting interviews or collecting data.
Remote Political Survey Caller
Promark Research
04.2024 - 08.2024
- Ensured compliance with established calling procedures.
- Complied with project standards.
- Captured truthful and precise responses.
Remote Utility Specialist
Duke Energy Progress
Raleigh
01.2022 - 07.2022
- Notified business partners about disconnect dates on their accounts.
- Monitored customer account details for non-payments, delayed payments, and other irregularities.
- Identified areas where energy conservation practices could be implemented within the organization.
Remote Patient Care Representative
Change Healthcare
11.2020 - 08.2021
- Assisted with scheduling of diagnostic tests such as X-rays, CT scans or MRIs.
- Provided assistance with registration paperwork during new patient intakes.
- Verified insurance coverage for all visits to ensure accurate billing procedures were followed.
- Reviewed patient charts prior to each appointment to ensure accuracy of information on file.
Business Agent
Concentrix
03.2020 - 10.2020
- Managed Inquiries from customers related to billing rate plans, features and services, network coverage, tech support, and adjustments to accounts as needed.
- Delivered our promise using company tools and apps.
- Maintained an average call rate for each customer need as well as the business.
Administrative Assistant
Skills Creation INC
Kenansville
05.2015 - 02.2020
- Executed secretarial and clerical tasks, including documentation, photocopying, and mailing.
- Interacted daily with staff, executives, clients, vendors, and visitors to facilitate communication.
- Filed and recorded corporate documentation, electronic files, inventories, and reports accurately.
Hab Tech
Skills Creation INC
Kenansville
09.2014 - 05.2015
- Coordinated with adults, and their relatives.
- Tackled with the social, emotional and behavioral needs of the young person.
- Developed a special plan for different individuals and worked on achieving specific goals.
- Coordinated individually with each family member at their home.
Customer Assistant
AT&T
Goldsboro
05.2014 - 09.2014
- Answered inbound calls from customers with DSL services.
- Helped customers troubleshoot various problems involving their signal strength and outages.
- Made sure each customer had a valued experience with the company.
Habilitation Technician
Skills Creation INC
Kenansville
04.2013 - 05.2014
- Aids in the development of actionable short-term plans for mentally disabled clients.
- Help clients with grooming, eating and activities that are difficult for them to do.
- Conducted assessments of abilities, interests, needs and preferences of clients.
3RD Key Holder
Friendly Mart
Mt. Olive
01.2011 - 01.2012
- Assisted Customers with daily Sales.
- In charge of opening and closing of tills.
- Maintained store paperwork and quotas when the manager and assistant manager were not available.
Customer Care/ Sales (Call Center)
IQor
Charlotte
01.2007 - 01.2009
- Worked effectively in team environments to make the workplace more productive.
- Identified opportunities to upsell additional services when appropriate.
- Resolved customer complaints promptly and professionally.
- Built sustainable relationships of trust through open communication with customers.
Small Business Customer Service/Sales (Call Center)
Bank of America
Charlotte
01.2006 - 10.2007
- Managed incoming calls from potential customers regarding account needs in the Small Business segment.
- Followed written and oral communications from Small Business owners of different demographics to assist with new and existing policies according to their needs.
- Facilitated access to credit reports and processed wire transfer requests.
Education
Associate of Applied Science - Business Administration
Purdue University Global
OnlineSkills
- Microsoft Office Suite
- Customer relationship management
- Professional phone etiquette
- Typing proficiency (40 wpm)
- Quality assurance practices
- Call center operations
- Goal orientation
- Salesforce expertise
- Zendesk support
- Optical character recognition (OCR)
- Enterprise resource planning (ERP) systems
Timeline
Remote Survey Interviewer
ICF
09.2024 - Current
Remote Political Survey Caller
Promark Research
04.2024 - 08.2024
Remote Utility Specialist
Duke Energy Progress
01.2022 - 07.2022
Remote Patient Care Representative
Change Healthcare
11.2020 - 08.2021
Business Agent
Concentrix
03.2020 - 10.2020
Administrative Assistant
Skills Creation INC
05.2015 - 02.2020
Hab Tech
Skills Creation INC
09.2014 - 05.2015
Customer Assistant
AT&T
05.2014 - 09.2014
Habilitation Technician
Skills Creation INC
04.2013 - 05.2014
3RD Key Holder
Friendly Mart
01.2011 - 01.2012
Customer Care/ Sales (Call Center)
IQor
01.2007 - 01.2009
Small Business Customer Service/Sales (Call Center)
Bank of America
01.2006 - 10.2007
Associate of Applied Science - Business Administration
Purdue University Global
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