Summary
Overview
Work History
Education
Skills
Core Competencies
References
Timeline
Generic

Tiffany Millsaps

Winston-Salem

Summary

Clinical Medical Assistant student graduating July 2025 with hands-on experience in physical, pediatric, and eye examinations. Proficient in taking medical histories, vital signs, and EKGs while maintaining accurate medical records. Skilled in managing medical billing, insurance authorizations, and scheduling patient appointments. Knowledgeable in anatomy, physiology, medical terminology, infection control, and minor surgical procedures.

Overview

10
10
years of professional experience

Work History

Operational Support Specialist

Speechcenter
Winston Salem
02.2025 - Current
  • Processed referrals for specialist care when requested by physicians or patients.
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Answered incoming calls, responding to inquiries from patients and other medical offices.
  • Scheduled patient appointments, verifying accuracy of appointment times with providers.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Resolved complex insurance issues by communicating with providers, patients, and third-party payers.
  • Reviewed and processed medical insurance claims to ensure accuracy of information and compliance with established regulations.

Medical Administrative Assistant

Mountain Valley Hospice & Palliative Care
Winston Salem
10.2023 - 01.2025
  • Provide administrative support to enhance office efficiency.
  • Schedule appointments and manage event logistics effectively.
  • Compile and analyze data for detailed reports.
  • Ensure adherence to mission for optimal serious illness care.
  • Maintain patient confidentiality and handle sensitive information.
  • Coordinate communication between departments to streamline operations.

Clinical Scheduling Coordinator/Patient Service Representative

Atrium Wake Forest Baptist Health
Winston Salem
05.2016 - 10.2023
  • Oversee Patient Service Representatives to ensure quality service.
  • Address patient benefits issues and resolve conflicts.
  • Manage scheduling and payment collection for medical procedures.
  • Coordinate patient appointments and referral processes efficiently.
  • Implement patient service protocols to enhance satisfaction.
  • Train new staff on patient interaction and scheduling software.

Front Desk/Emergency Room Registrar

Davis Regional Medical Center
Statesville
08.2015 - 04.2016
  • Manage patient check-ins and check-outs efficiently.
  • Handle incoming calls and route them to appropriate departments.
  • Assist in patient transfers and admissions with care.
  • Maintain accurate patient records and data entry.
  • Provide immediate assistance and directions to visitors.
  • Ensure compliance with healthcare regulations at reception.

Education

Clinical Medical Assistant - National HealthCareer Association

Stepful
06-2025

Associate of Applied Science - Medical Office Administration

Wake Technical Community College
Raleigh, NC
12.2013

Diploma in Office Systems Technology -

Mitchell Community College
Statesville, NC
12.2006

Skills

  • Phlebotomy and venipuncture
  • Medical billing and insurance verification
  • Patient scheduling and care
  • Specimen preparation and infection control
  • Cross-functional coordination
  • Escalation handling
  • Ultrasound procedures
  • Injections and fluid aspiration
  • Cannulation and catheterization
  • Electronic medical records (EMR)
  • Communication skills
  • Customer service and rapport building
  • Problem solving and organization

Core Competencies

Venipuncture, Capillary Blood Collection, Specimen Preparation, Infection Control, Ultrasounds, Injections, Fluid Aspiration, Cannulation, Catheterization, Patient Care, EMR, Communication, Customer Service, Building Rapport, Problem Solving, Highly Efficient Organizer

References

References available upon request.

Timeline

Operational Support Specialist

Speechcenter
02.2025 - Current

Medical Administrative Assistant

Mountain Valley Hospice & Palliative Care
10.2023 - 01.2025

Clinical Scheduling Coordinator/Patient Service Representative

Atrium Wake Forest Baptist Health
05.2016 - 10.2023

Front Desk/Emergency Room Registrar

Davis Regional Medical Center
08.2015 - 04.2016

Clinical Medical Assistant - National HealthCareer Association

Stepful

Associate of Applied Science - Medical Office Administration

Wake Technical Community College

Diploma in Office Systems Technology -

Mitchell Community College

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Tiffany Millsaps