Tiffany Mccalebb
Burlington
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
LGC Hospitality
Detroit
01.2010 - 07.2026
- Handled high-volume calls while maintaining a positive attitude.
- Assisted customers with inquiries and resolved issues effectively.
- Managed customer accounts and updated information promptly.
- Coordinated communication between departments to enhance service delivery.
- Administered employee benefits and addressed inquiries regarding policies.
- Managed employee onboarding processes and orientation programs for new hires.
- Assisted in implementing performance management systems and evaluations.
- Supported recruitment efforts by screening resumes and scheduling interviews.
Human Resources Assistant
LGC Hospitality
Detroit
05.2007 - 01.2010
- Coordinated employee training sessions and scheduled workshops for staff development.
- Managed employee records and maintained accurate HR databases and filing systems.
- Assisted in onboarding new employees and completing necessary documentation.
Education
GED
Detroit, MichiganSkills
- Customer relationship management
- Account management
- Customer engagement
- Issue resolution
- Call handling
- Billing inquiries
- Payment resolution
- Customer training
- Coaching support
- Performance management
- Conflict resolution
- Detail orientation
- Communication skills
Timeline
Customer Service Representative
LGC Hospitality
01.2010 - 07.2026
Human Resources Assistant
LGC Hospitality
05.2007 - 01.2010
GED