Tiffany Long
Durham
Summary
Self starter with strong problem solving abilities Skilled in analyzing a task and breaking it down to manageable pieces Flexible and quick learner who enjoys taking on new challenges and learning new processes Strong customer service background
Overview
16
16
years of professional experience
Work History
Care taker
01.2024 - 01.2024
- Took care of my grandfather
- Bathed, cooked all meals, cleaned his general living area
- Took to doctor appointments
Office Manager
Elite Storage LLC
01.2021 - 01.2024
- Managing month end budgets and paperwork
- Managing two facilities and making sure they ran smoothly and all financial numbers were met for both sites
- Employee scheduling and filling in when part time employee needed time off
- Answering the phone and greeting customers
- Performing daily facility rounds to check units and the facility
- Going through the legal procedures of an auction if the tenant did not pay in the time they were allotted
- Bank Deposits
- Call delinquent tenants
- Recommend and rent appropriate size units to tenants
- Sell merchandise to customers
- Explain all lease paperwork to customers and tenant rules
- Sweep & Mop facility floors and other cleaning duties
- Performing daily facility rounds to check unit conditions, the facility, as well as facility grounds
- Daily cash drawer reconciliation and weekly bank deposits
- Effectively communicate and explain all lease paperwork and tenant rules as well as make sure all rules are enforced
- Call potential customers through leads and reservations
- Market in the general vicinity to appropriate businesses that may use storage services
- Perform collection calls/send collections emails to delinquent tenants
- Inventory units and process all paperwork in association with delinquent tenants in lien, which results in an auction
- Encouraging more than 30 employees within the district on a weekly conference call by discussing the importance of company reviews and the future impact it has on each store’s future revenue and business
- Go over reports daily that include budgets, revenue, and rentals
- Handle all aspects of day to day operations on a store level, including but not limited to: reporting directly to the district manager, handling customer issues, answering phones, greeting the general public, and managing all vendors needed to smoothly run the facility
- Maintain the facilities cleanliness
General Manager
CubeSmart Self Storage
01.2018 - 01.2021
- Answering the phone and greeting customers
- Performing daily facility rounds to check units and the facility
- Daily bank deposits and daily cash drawer reconciliation
- Call and/or email delinquent tenants
- Recommend and rent appropriate size units to tenants
- Sell merchandise to customers
- Explain all lease paperwork to customers and tenant rules
- Call potential customers through leads and reservations
Office Personel & facility maintainer
Elite Storage LLC
01.2016 - 01.2018
- Answering the phone and greeting customers
- Performing daily facility rounds to check units and the facility
- Bank Deposits
- Call delinquent tenants
- Recommend and rent appropriate size units to tenants
- Sell merchandise to customers
- Explain all lease paperwork to customers and tenant rules
- Sweep & Mop facility floors and other cleaning duties
General Manager
Shytles Used Cars
01.2011 - 01.2013
- Answering the telephone and communicating with customers
- Accounts Payable/Accounts Receivable
- Opening and Closing the car lot
- Car Salesman
- Completing and filing all necessary paperwork in relation to a car sale
- Detailing vehicles
General Manager
Sanford Muffler & Towing
01.2011 - 01.2013
- Answering the telephone and communicating with customers
- Estimates on all work
- Accounts Payable/Accounts Receivable
- Opening and Closing the shop
key holder, inventory specialist, management
Advance Auto Parts
01.2008 - 01.2010
- Attended team meetings
- Assisted retail and commercial customers in finding the right products to do the job they wished to accomplish
- Answered the telephone and greeted the public
- Stock shelves
- Inventory callbacks
- Communicating effectively with customers and co-workers
- Opening and closing the store
wait staff
North Carolina State University Catering
01.2008 - 01.2009
- Set-up and break down of events, including wedding receptions, graduation, football, and socials
- Greet and serve the guests at the event
- Processing inventory for future events
Education
Associates of Applied Science - Accounting
Central Carolina Community College
01.2015
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Central Carolina Community College
01.2012
Business Management/Marketing
Durham Technical Community College
Durham, NC01.2009
Engineering
North Carolina State University
Raleigh, NC01.2007
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
Timeline
Care taker
01.2024 - 01.2024
Office Manager
Elite Storage LLC
01.2021 - 01.2024
General Manager
CubeSmart Self Storage
01.2018 - 01.2021
Office Personel & facility maintainer
Elite Storage LLC
01.2016 - 01.2018
General Manager
Shytles Used Cars
01.2011 - 01.2013
General Manager
Sanford Muffler & Towing
01.2011 - 01.2013
key holder, inventory specialist, management
Advance Auto Parts
01.2008 - 01.2010
wait staff
North Carolina State University Catering
01.2008 - 01.2009
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Central Carolina Community College
Business Management/Marketing
Durham Technical Community College
Engineering
North Carolina State University
Associates of Applied Science - Accounting
Central Carolina Community College