Tiffany Laureano
Middlesex,NC
Summary
Dynamic and dependable professional with experience at Debnam Ace Hardware, excelling in customer service and team leadership. Proven ability to enhance operational efficiency and resolve issues, while maintaining meticulous attention to detail. Skilled in cash handling and fostering strong client relationships, contributing to improved customer satisfaction and retention. Diligent Desired Position with hands-on experience as Office Assistant Intern. Contributed to efficient office operations by managing schedules, organizing files, and supporting administrative tasks. Demonstrated strong communication and organizational skills in fast-paced environment. Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Overview
17
17
years of professional experience
Work History
Office Assistant Intern
42nd Street Oyster Bar
07.2014 - Current
- Completed clerical tasks such as filing, copying, and distributing mail.
- Manage over 30 calls a day for reservations and customer service.
- Proofread papers, letters and marketing materials to identify mistakes for quality control.
- Assisted with daily office tasks, contributing to a well-run work environment.
- Handled sensitive information discreetly while maintaining strict confidentiality protocols.
- Answered incoming phone calls and transferred to staff members or provided requested information.
- Developed correspondence letters, memos, and emails.
Pet Trainer
Pets Mart
08.2012 - 12.2013
- Developed over 3 customized training classes for individual pets, resulting in more efficient learning and progress a day.
- Conducted group training sessions to promote socialization and interaction among different pets and pet owners.
- Increased client satisfaction by offering personalized consultations to address unique challenges faced by each pet owner.
- Evaluated each animal''s temperament and learning style, allowing for tailored training methods that catered to individual needs.
- Educated pet owners on proper handling techniques, fostering stronger human-animal bonds and preventing future behavioral issues.
- Addressed specific behavioral problems such as aggression, separation anxiety, and excessive barking with targeted training interventions.
- Maintained detailed records of each pet''s progress throughout the training program to track improvements over time.
- Established trusting relationships with clients by remaining attentive to their concerns and addressing any questions they had throughout the training process.
- Managed scheduling and logistics of training sessions with pet owners, ensuring a smooth workflow and timely progress updates.
- Maintained clean training arena for group classes.
- Maintained clean, neat, and hazard-free animal areas to protect individual health and wellbeing.
Cashier Team Lead/ Floor Customer Service
Debnam’s Ace Hardware
06.2008 - 06.2012
- Improved team efficiency by coordinating cashier schedules and overseeing daily operations.
- Loaded 50 pound bags of animal feed
- Trained many new cashiers to ensure smooth onboarding and consistency in customer service.
- Enhanced customer satisfaction by resolving escalated issues promptly.
- Streamlined cash handling processes to reduce discrepancies and increase accuracy.
- Provided guidance and support to team members to improve overall performance.
- Collaborated with store management to address staffing needs and peak hours coverage.
- Implemented new customer service techniques to enhance shopping experience.
- Reduced wait times by optimizing checkout processes and staff allocation.
- Improved transaction accuracy, overseeing cash handling and register closing procedures.
- Achieved higher customer satisfaction scores by fostering a customer-first mindset.
- Facilitated communication between cashiers and management to address concerns.
- Maintained a clean and organized work environment to enhance customer experience.
- Resolved customer complaints to improve retention and repeat business.
- Enhanced checkout speed with efficient management of cashier workflows.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Education
High School Education -
Mill-brook High School
Raleigh, NC05.2007
Skills
- File management
- Teamwork and collaboration
- Fast learner
- Problem-solving
- Dependable and reliable
- Attention to detail
- Multitasking and organization
- Computer skills
- Adaptability and flexibility
- Verbal and written communication
- Interpersonal and social skills
- Client relationships
- Telephone etiquette
- Customer service
- Cash handling
- Type or edit your skills here
Timeline
Office Assistant Intern
42nd Street Oyster Bar
07.2014 - Current
Pet Trainer
Pets Mart
08.2012 - 12.2013
Cashier Team Lead/ Floor Customer Service
Debnam’s Ace Hardware
06.2008 - 06.2012
High School Education -
Mill-brook High School
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