Tiffany Howell
Salisbury
Summary
Customer Service Executive with a background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
10
10
years of professional experience
Work History
Customer Service Executive
Dunlop Aircraft Tyres, Inc.
Mocksville
01.2023 - Current
- Assist customers with inquiries and product information effectively.
- Resolve customer complaints through active listening and problem-solving techniques.
- Process orders and manage customer accounts using company software systems.
- Collaborate with team members to ensure timely service delivery and support.
- Track customer complaints, and follow up to ensure resolution is achieved.
- Assist with customer inquiries related to product information, order status, returns and exchanges, billing issues, and more.
- Provide prompt and courteous service to customers via phone, email, and chat.
- Provide shipping information, and process invoices.
Logistics Coordinator
Pella Carolina
Greensboro
02.2021 - 01.2023
- Coordinated shipments and deliveries to ensure timely arrival of products.
- Maintained a computer routing system.
- Scheduled transportation and tracked shipments for optimal delivery routes.
- Updated shipment records in logistics management software regularly.
- Responded quickly to customer inquiries about order status or changes in schedules.
- Collaborated with internal teams to coordinate shipments between multiple locations.
- Created reports on freight costs, delivery timelines, invoices and other related information.
- Verified drivers were following DOT guidelines by reviewing driver logs.
- Supported the administrative efforts of the management team as directed.
Project Estimator
Reeb Millwork
Mocksville
06.2015 - 02.2021
- Prepared detailed cost estimates for residential and commercial millwork projects.
- Analyzed project specifications and blueprints to determine material requirements.
- Collaborated with project managers to review and adjust estimates as needed.
- Managed estimation processes by preparing specialty subcontractor bid packages, material procurement for project management, contract reviews and action list preparation.
- Maintained up-to-date records of all project activities including budgets, timelines, invoices, purchase orders.
- Actively participated in meetings with clients, architects, engineers and other stakeholders involved in the project planning process.
- Collaborated with other departments within the organization to ensure timely completion of projects.
Education
Office Administration/Billing And Coding
Javelin Technical School
Morrow, GA06-2006
Some College (No Degree) - Business Administration And Management
Georgia Perimeter College
Clarkston, GASkills
- Customer support
- Order processing
- Complaint resolution
- Software proficiency
- Product knowledge
- Customer relationship management
- Team collaboration
- Effective communication
- Attention to detail
References
References available upon request.
Timeline
Customer Service Executive
Dunlop Aircraft Tyres, Inc.
01.2023 - Current
Logistics Coordinator
Pella Carolina
02.2021 - 01.2023
Project Estimator
Reeb Millwork
06.2015 - 02.2021
Office Administration/Billing And Coding
Javelin Technical School
Some College (No Degree) - Business Administration And Management
Georgia Perimeter College