Tiffany Hough
2314 Berryhill Rd
Summary
Always striving to be adaptable, humble, and ready for growth; driven to enhancing problem-solving skills, communication, work ethics, and flexibility. I possess an impeccable track record at my current place of employment. Constantly demonstrating operational efficiency, resolving conflicts, strong communication techniques, promoting strong teamwork, and accurately & precisely managing inventory. Known for creating & maintaining customer and vendor rapports. Developed and implemented effective work procedures and protocols. Committed to elevating team and business success.
Overview
6
6
years of professional experience
Work History
Manager
Bang Bang Burgers
235 W Tremont Charlotte, NC
10.2021 - Current
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Volunteered to help with special projects of varying degrees of complexity.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Continually sought methods for improving daily operations, communications with customers & employees.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Assisted coworkers and staff members with special tasks on daily basis.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
Food Service Attendent
UPMC Mercy
Pittsburgh, PA
10.2018 - 08.2021
- Promoted special menu items to customers, increasing sales revenue for targeted dishes or beverages.
- Complied with all federal and state regulations regarding food safety and waste disposal.
- Handled cash register operations accurately, ensuring proper handling of financial transactions and secure storage of cash assets at all times.
- Performed routine maintenance tasks such as sweeping floors, cleaning utensils, wiping down surfaces, ensuring a pristine workspace at all times.
- Achieved greater efficiency in task completion by working closely with coworkers to streamline workflows.
- Enhanced customer satisfaction by providing efficient and friendly food service in a timely manner.
- Trained new employees on company policies, procedures, and best practices to facilitate their successful integration into the team.
- Explained food preparation methods to patrons with allergies and gluten intolerances.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Adhered to strict health code guidelines, maintaining proper food storage procedures and cleanliness standards.
- Used POS system to enter orders, process payments and issue receipts.
- Worked with floor team and managers to meet wide range of customer needs.
Education
No Degree - MRI Technician
CPCC/PITT
Charlotte, NC06-2026
High School Diploma -
Woodland Hills High School
Pittsburgh, PA06-2017
Skills
- Customer service
- Money handling
- Staff training and development
- Customer rapport
- Team motivation
- Complex Problem-solving
- Goal setting
- Clear communication
- Coaching and mentoring
- Work prioritization
- Inventory management
- Recruiting and interviewing
- Positive attitude
- Multitasking
- Active listening
- Demonstrate exceptional ability to remain calm under high-pressure situations
- Adaptable
- Level-headed
- Optimistic
Timeline
Manager
Bang Bang Burgers
10.2021 - Current
Food Service Attendent
UPMC Mercy
10.2018 - 08.2021
No Degree - MRI Technician
CPCC/PITT
High School Diploma -
Woodland Hills High School