Tiffany Gwinn
Charlotte
Summary
To transition back into a leadership or administrative role where I can continue to provide exceptional guest service and cater to the needs of my customers. Striving to join an organization in which my areas of expertise can be developed and maintained while pursuing a life-long career, and in which I can exercise my ability to maintain goal driven, professional influential leadership.
Overview
6
6
years of professional experience
Work History
Security Officer
Capitol Special Patrol
Charlotte, NC
09.2025 - Current
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols, identifying and addressing potential security breaches.
- Collaborated with law enforcement during incidents to provide timely support.
- Implemented emergency response protocols to enhance incident management.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Assistant Store Manager
AutoZone
Charlotte, NC
09.2025 - 04.2026
- Led daily operations to enhance customer service and maintain store efficiency.
- Mentored team members, fostering skill development and improving employee performance.
- Implemented inventory management strategies, optimizing stock levels and reducing discrepancies.
- Developed training programs to ensure staff adherence to company policies and procedures.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Retail Part Pro
Advanced Auto Parts
Shelby, NC
01.2024 - 09.2025
- Maintaining and meeting sales goals
- Building customer relationships
- Store errands with company vehicles
- Stocking and inventory
- MOD tasks
- Pulling orders and retrieving parts
- Organization and general store upkeep
- Processing payments
- Refunds and balancing drawers
- Opening and closing keyholder duties
Correctional Officer
Rutherford County Detention Center
12.2022 - 01.2024
- Inmate Supervision
- Contraband Searches
- Incident reports & documentation
- Emergency Response
- Enforcing Rules & Regulations
- Headcounts
- Ensuring safety and security
Personal Banker/Teller
Woodforest National Bank
Gastonia, NC
05.2020 - 11.2022
- Cash handling including but not limited to deposits and withdrawals
- Account building and closing
- Discussing account options with customers
- Daily safe count
- ATM loading
- Opening and closing duties
- Check cashing, money orders, and additional cash or equivalent tasks
- Building customer relationships and rapport for new & existing customers.
Education
High School -
Southpoint High School
Belmont, NC01.2012
Skills
- CUSTOMER SERVICE
- FINANCIAL GOALS
- SALES
- APEX (INTERNAL SYSTEM)
- Report writing
- Security guard license
LEADERSHIP
Well-disciplined in leadership technique including but not limited to employee disciplinary conversations, training and shadowing to ensure expectations are being met, audits, constructive criticism, and a reliable resource for store, customer, and employee support.
Timeline
Security Officer
Capitol Special Patrol
09.2025 - Current
Assistant Store Manager
AutoZone
09.2025 - 04.2026
Retail Part Pro
Advanced Auto Parts
01.2024 - 09.2025
Correctional Officer
Rutherford County Detention Center
12.2022 - 01.2024
Personal Banker/Teller
Woodforest National Bank
05.2020 - 11.2022
High School -
Southpoint High School