Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Tiffany Franco

Charlotte

Summary

Hospitality specialist with 11 years of service industry experience and 9 years in the music industry, offering a well-rounded background in guest relations, coordination, and operations. Skilled in managing high-volume environments, supporting team objectives, and maintaining a composed, solutions-driven approach. Known for anticipating needs, elevating guest experiences, and contributing reliably to fast paced, customer-focused settings.

Overview

2026
2026
years of professional experience

Work History

Server/Host/Togo

Pisces
Charlotte
01.2021 - Current
  • Operated POS terminals to input orders, split bills, and calculate totals.
  • Assisted in training new servers, hosts and togo specialists.
  • Prepared workstations with ingredients and tools to increase efficiency.
  • Organized and tracked to-go orders while maintaining accuracy.
  • Checked identification to verify if guests meet minimum age to legally purchase alcohol.
  • Developed training materials to enhance staff performance.
  • Created content for social media accounts.

Music Industry

A&R, Talent Buying Asst, Promoter, Security
Charlotte
2016 - Current
  • Curated diverse music catalog and identified emerging talent for label growth.
  • Collaborated with producers to develop unique sound and artistic direction for projects.
  • Organized promotional events to enhance brand visibility and attract diverse audiences.
  • Developed engaging marketing materials & managed social media accounts to communicate event details and themes.

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  • Scanned tickets for entry at various event venues.
  • Monitored guest flow to ensure orderly access to events.
  • Inspected bags upon entrance for prohibited items such as weapons or alcohol.
  • Conducted regular patrols to identify potential security risks.
  • Provided assistance to patrons with medical emergencies until paramedics arrived on scene.

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  • Collaborated with suppliers to maintain inventory levels and product availability.
  • Assisted in gathering and moving materials and equipment for assigned displays to attract customer attention
  • Operated point-of-sale systems for processing transactions efficiently.

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  • Created compelling visual concepts for promotional materials.
  • Presented design ideas and concepts to clients, incorporating their feedback effectively.
  • Maintained up-to-date knowledge of industry trends in graphic design technologies.

Host

Midwood Smokehouse
Charlotte
06.2020 - 01.2021
  • Managed reservations and seating arrangements to optimize dining flow.
  • Trained new hosts on procedures and customer service standards.
  • Maintained cleanliness of lobby area, including wiping down tables and chairs.
  • Managed incoming calls during busy shifts.
  • Answered customer inquiries regarding the menu, restaurant services, and special promotions.
  • Collaborated with front of house staff to adjust seating to accommodate customers.
  • Provided customers with accurate wait times and monitored waiting list.
  • Accepted orders from guests for take-out orders.

Team Member

Chipotle
Mooresville
03.2019 - 03.2020
  • Assisted in preparing food items according to health and safety guidelines.
  • Operated point-of-sale systems for smooth transactions and order processing.
  • Performed opening and closing duties such as setting up displays, restocking items, & cleaning the floor.
  • Trained new team members using approved training materials and information.
  • Operated kitchen equipment such as grills, and fryers efficiently.
  • Calculated and adjusted cooking times to accommodate high-volume orders.

Sales Associate

S.S Handcrafted Art
Mooresville
02.2018 - 12.2018
  • Handled inventory management by restocking shelves and organizing stockroom items.
  • Loaded and unloaded trucks efficiently to maintain workflow.
  • Prepared shipments by labeling and sorting packages accurately.
  • Maintained organized records of transactions and vendor communications.
  • Processed vendor invoices accurately using quickbooks.
  • Entered data accurately into company databases and spreadsheets.
  • Operated various office equipment such as scanners, printers. when required.

Server

Shiki Four Season
Mooresville
09.2016 - 01.2018
  • Took accurate food and drink orders from guests.
  • Collaborated with kitchen staff to ensure timely food preparation.
  • Maintained cleanliness and organization of dining areas throughout shifts.
  • Handled customer inquiries and resolved concerns efficiently and effectively.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Operated POS terminals to input orders, split bills, and calculate totals.

Team Member

Salsarita's Fresh Cantina
Mooresville
09.2014 - 09.2016
  • Assisted in preparing food items according to health and safety guidelines.
  • Operated point-of-sale systems for smooth transactions and order processing.
  • Collaborated with team members to ensure efficient daily operations.
  • Handled customer inquiries and resolved issues promptly and courteously.
  • Followed inventory procedures to track stock levels and supplies accurately.
  • Prepared dishes in fast-paced environment working with teammates.

Team Member

TCBY/Field of Greens
Mooresville
05.2014 - 09.2014
  • Operated cash register and processed customer transactions efficiently.
  • Restocked supplies and ingredients to ensure product availability during busy hours.
  • Assisted in preparing food items according to health and safety guidelines & ahead of lunch/dinner rush periods.
  • Processed telephone orders, reviewing and verifying information for accuracy.
  • Assisted customers in selecting toppings and flavors for their orders.

Education

Music Business

Recording Connection
Charlotte, NC
01-2019

Some College (No Degree) -

Mitchell Community College
Mooresville, NC

Skills

  • Customer Service
  • Adaptability
  • Staff Trainer
  • Bilingual
  • Graphic Design
  • Video Editing
  • Social Media Management

Languages

Spanish
Professional

Timeline

Server/Host/Togo

Pisces
01.2021 - Current

Host

Midwood Smokehouse
06.2020 - 01.2021

Team Member

Chipotle
03.2019 - 03.2020

Sales Associate

S.S Handcrafted Art
02.2018 - 12.2018

Server

Shiki Four Season
09.2016 - 01.2018

Team Member

Salsarita's Fresh Cantina
09.2014 - 09.2016

Team Member

TCBY/Field of Greens
05.2014 - 09.2014

Music Industry

A&R, Talent Buying Asst, Promoter, Security
2016 - Current

Music Business

Recording Connection

Some College (No Degree) -

Mitchell Community College
Tiffany Franco