Hospitality specialist with 11 years of service industry experience and 9 years in the music industry, offering a well-rounded background in guest relations, coordination, and operations. Skilled in managing high-volume environments, supporting team objectives, and maintaining a composed, solutions-driven approach. Known for anticipating needs, elevating guest experiences, and contributing reliably to fast paced, customer-focused settings.
Overview
2026
2026
years of professional experience
Work History
Server/Host/Togo
Pisces
Charlotte
01.2021 - Current
Operated POS terminals to input orders, split bills, and calculate totals.
Assisted in training new servers, hosts and togo specialists.
Prepared workstations with ingredients and tools to increase efficiency.
Organized and tracked to-go orders while maintaining accuracy.
Checked identification to verify if guests meet minimum age to legally purchase alcohol.
Developed training materials to enhance staff performance.
Created content for social media accounts.
Music Industry
A&R, Talent Buying Asst, Promoter, Security
Charlotte
2016 - Current
Curated diverse music catalog and identified emerging talent for label growth.
Collaborated with producers to develop unique sound and artistic direction for projects.
Organized promotional events to enhance brand visibility and attract diverse audiences.
Developed engaging marketing materials & managed social media accounts to communicate event details and themes.
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Scanned tickets for entry at various event venues.
Monitored guest flow to ensure orderly access to events.
Inspected bags upon entrance for prohibited items such as weapons or alcohol.
Conducted regular patrols to identify potential security risks.
Provided assistance to patrons with medical emergencies until paramedics arrived on scene.
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Collaborated with suppliers to maintain inventory levels and product availability.
Assisted in gathering and moving materials and equipment for assigned displays to attract customer attention
Operated point-of-sale systems for processing transactions efficiently.
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Created compelling visual concepts for promotional materials.
Presented design ideas and concepts to clients, incorporating their feedback effectively.
Maintained up-to-date knowledge of industry trends in graphic design technologies.
Host
Midwood Smokehouse
Charlotte
06.2020 - 01.2021
Managed reservations and seating arrangements to optimize dining flow.
Trained new hosts on procedures and customer service standards.
Maintained cleanliness of lobby area, including wiping down tables and chairs.
Managed incoming calls during busy shifts.
Answered customer inquiries regarding the menu, restaurant services, and special promotions.
Collaborated with front of house staff to adjust seating to accommodate customers.
Provided customers with accurate wait times and monitored waiting list.
Accepted orders from guests for take-out orders.
Team Member
Chipotle
Mooresville
03.2019 - 03.2020
Assisted in preparing food items according to health and safety guidelines.
Operated point-of-sale systems for smooth transactions and order processing.
Performed opening and closing duties such as setting up displays, restocking items, & cleaning the floor.
Trained new team members using approved training materials and information.
Operated kitchen equipment such as grills, and fryers efficiently.
Calculated and adjusted cooking times to accommodate high-volume orders.
Sales Associate
S.S Handcrafted Art
Mooresville
02.2018 - 12.2018
Handled inventory management by restocking shelves and organizing stockroom items.
Loaded and unloaded trucks efficiently to maintain workflow.
Prepared shipments by labeling and sorting packages accurately.
Maintained organized records of transactions and vendor communications.
Processed vendor invoices accurately using quickbooks.
Entered data accurately into company databases and spreadsheets.
Operated various office equipment such as scanners, printers. when required.
Server
Shiki Four Season
Mooresville
09.2016 - 01.2018
Took accurate food and drink orders from guests.
Collaborated with kitchen staff to ensure timely food preparation.
Maintained cleanliness and organization of dining areas throughout shifts.
Handled customer inquiries and resolved concerns efficiently and effectively.
Performed opening and closing duties such as setting up the dining area, restocking supplies.
Operated POS terminals to input orders, split bills, and calculate totals.
Team Member
Salsarita's Fresh Cantina
Mooresville
09.2014 - 09.2016
Assisted in preparing food items according to health and safety guidelines.
Operated point-of-sale systems for smooth transactions and order processing.
Collaborated with team members to ensure efficient daily operations.
Handled customer inquiries and resolved issues promptly and courteously.
Followed inventory procedures to track stock levels and supplies accurately.
Prepared dishes in fast-paced environment working with teammates.
Team Member
TCBY/Field of Greens
Mooresville
05.2014 - 09.2014
Operated cash register and processed customer transactions efficiently.
Restocked supplies and ingredients to ensure product availability during busy hours.
Assisted in preparing food items according to health and safety guidelines & ahead of lunch/dinner rush periods.
Processed telephone orders, reviewing and verifying information for accuracy.
Assisted customers in selecting toppings and flavors for their orders.