Tiffany Francis

Customer-focused professional with 15+ years of experience supporting internal and external customers across nonprofit, remote collections, and large-scale operational environments. Brings strong attention to detail and accountability to the accurate and timely handling of account information, and documentation. Over 5 years of hands-on experience in high-volume operations, including quality control, CPT compliance, workflow coordination, and associate training. Recognized for professionalism, adaptability, and consistently meeting productivity, accuracy, and performance standards while maintaining confidentiality and service excellence.