Tiffany Falkener
Greensboro
Summary
Experienced with managing office tasks and supporting administrative functions. Utilizes strong organizational skills to ensure efficient workflow. Knowledge of office software and communication best practices.
Overview
12
12
years of professional experience
Work History
Administrative Support Associate
North Carolina A&T State University
11.2024 - Current
- Assisted coworkers and staff members with special tasks on daily basis.
- Streamlined office operations by implementing efficient administrative processes and procedures.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
District Data Manager II
Guilford County Schools
09.2022 - 10.2024
- Mentored new elementary data managers in the school district.
- Provided one-on-one mentoring/training to help data managers reach their full potential within the school system.
- Provided coverage for those elementary data managers that were out on leave.
Treasurer
Guilford County Schools - Hairston Middle School
06.2022 - 09.2022
- Reconciled monthly statements, invoices and expense accounts, keeping records accurate, and current.
- Projected monthly cash expenditures through efficient budgeting and detailed document reviews.
- Maintained an accurate record of absences for school-based employees
- Managed daily financial functions in collaboration with accounting and payroll personnel.
Eligibility Caseworker
Guilford County Social Services
03.2022 - 09.2022
- Assisted clients with accurate eligibility form, application and document completion.
- Interviewed applicants and explained scope of different available benefits.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Communicated with people from various cultures and backgrounds on application process.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Scheduled appointments with applicants to gather information and explain benefits processes.
Data Manager I
Guilford County Schools - Data Manager
01.2014 - 03.2022
- Enhanced data integrity and security by implementing robust backup and recovery protocols.
- Oversaw the data management at the elementary school level for a total of 700+ students.
- Managed student information and student records for all students.
- Facilitated enrollment for the entire school.
Office Support II
Guilford County Schools - Mendenhall Middle School
08.2013 - 01.2014
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Excellent communication skills, both verbal and written.
- Answered phones and routed them to the proper person or department.
- Maintained files of general records
Education
Maters of Education - Student Services
Liberty University
Lynchburg, VA12-2015
Master of Arts - Sociology
North Carolina A&T State University
Greensboro, NC05-2010
Skills
- Spreadsheet development
- Registration processing
- Event coordination
- Teamwork
- Teamwork and collaboration
- Multitasking and time management
Timeline
Administrative Support Associate
North Carolina A&T State University
11.2024 - Current
District Data Manager II
Guilford County Schools
09.2022 - 10.2024
Treasurer
Guilford County Schools - Hairston Middle School
06.2022 - 09.2022
Eligibility Caseworker
Guilford County Social Services
03.2022 - 09.2022
Data Manager I
Guilford County Schools - Data Manager
01.2014 - 03.2022
Office Support II
Guilford County Schools - Mendenhall Middle School
08.2013 - 01.2014
Maters of Education - Student Services
Liberty University
Master of Arts - Sociology
North Carolina A&T State University
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