Tiffany Elder
Charlotte
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Enthusiastic Overnight Stocker willing to take on any task to help organization's mission succeed. Pleasant, hardworking and reliable with great interpersonal skills.
Overview
24
24
years of professional experience
Work History
Overnight Stocker
Wal-Mart Supercenter
08.2021 - Current
- Streamlined overnight stock processes by implementing efficient organization and product placement techniques.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Reduced inventory discrepancies by accurately counting and documenting incoming merchandise shipments.
- Collaborated with fellow team members, ensuring consistent communication and task distribution for a successful restocking process.
- Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day's operation.
- Consistently met or exceeded established stocking goals while maintaining accuracy in product placement throughout the store.
- Assisted in training new employees, sharing best practices and providing constructive feedback on their performance.
- Demonstrated adaptability in performing additional duties beyond standard stocking assignments when necessary, such as assisting with floor resets or special projects.
Customer Service Representative (WFH)
Concentrix-Onstar
03.2017 - 06.2022
- Answer inbound calls to assist with member's navigational directions via company computer system.
- Ensure quality service by asking open ending questions.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Upgrade different features on member's account as well as sell Onstar products and services.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Set up Roadside assistance for member's through Allstate.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes, complaints and conflicts with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative (WFH)
Emerge360-ADT Security Systems
08.2020 - 11.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes and technical difficulties due to ADT products.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Overnight Sales Associate
7-eleven
07.2015 - 12.2016
- Boosted customer satisfaction by providing excellent service during overnight sales shifts.
- Assisted customers with product inquiries, ensuring they found the right items to meet their needs.
- Completed daily tasks such as cleaning, organizing, and stocking merchandise to maintain a well-kept store appearance.
- Handled cash register transactions accurately, ensuring proper handling of payments and receipts.
- Managed inventory by restocking shelves and updating displays for optimal product visibility.
- Collaborated with daytime staff to communicate any important updates or issues that arose during overnight shifts.
- Resolved customer complaints efficiently, resulting in improved customer loyalty and retention rates.
- Assisted in training new employees on store policies, procedures, and sales techniques during overnight shifts.
- Balanced cash drawers at the end of each shift while ensuring accuracy in transaction records for financial reporting purposes.
Customer Service Representative/Human Resources Assistant
Aon Hewitt-Randstad
09.2014 - 07.2015
- Obtain client information by answering inbound calls and emails, interviewing clients and verifying information.
- Determine eligibility by comparing client information to requirements.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintains and improves quality results by adhering standards and guidelines; recommending improved procedures.
Reimbursement Counselor-Temp
AmerisourceBergen
07.2013 - 07.2014
- Improved patient reimbursement rates by streamlining insurance verification and authorization processes.
- Managed high-volume caseloads, ensuring timely and accurate billing for medical services rendered.
- Enhanced overall collection rates through diligent follow-up on delinquent accounts and negotiating payment plans with patients.
- Reduced claim denials by meticulously reviewing medical documentation for accuracy and completeness before submission.
- Collaborated with healthcare providers to obtain necessary information for successful claims processing and reimbursement.
- Educated patients on their insurance benefits, out-of-pocket costs, and financial responsibility prior to receiving services.
- Conducted thorough eligibility checks for each patient encounter to confirm coverage status and reduce risk of nonpayment.
Assistant Site Coordinator/Benefits Specialist
Aerotek-The Lash Group
10.2012 - 01.2013
- Communicate with various insurance companies on the behalf of physicians for verification of patients medical benefits for a specific prescription drug.
- Review and enter accurate documents of benefits into the computers database.
- Submit patients information via fax to departments Fax Reviewer Team before submitting final investigated report to various physicians facilities.
Medical Biller and Coder (Internship Trainee)
Presbyterian Anesthesia Associates
06.2012 - 07.2012
- Streamlined billing processes by implementing efficient coding practices, resulting in reduced errors and improved revenue generation.
- Increased accuracy in medical claims submissions by conducting thorough reviews of patient records and insurance information.
- Enhanced compliance with industry regulations by staying up-to-date on changes to medical billing and coding guidelines.
- Collaborated with healthcare providers to ensure accurate documentation, leading to timely reimbursements for services rendered.
- Expedited payment processing by promptly addressing any discrepancies or issues raised by insurance carriers.
Medical Team Leader
Carolinas HealthCare-Carmel Family Physicians
01.2001 - 08.2010
- Managed, prepare, scan, filed and maintained patients medical health information.
- Processed and entered patients information into an electronic filing system.
- Respond to patients, physicians, third-party companies and staff members request, such as prescriptions refills, insurance verifications and patients medical history.
- Optimized resource allocation within the medical team, reducing waste and maximizing efficiency during daily operations.
- Demonstrated strong leadership skills by resolving conflicts swiftly within the team while maintaining professionalism.
- Completed necessary reports and documentation on time and to specifications.
Education
Certificate in Medical Billing And Coding - Medical Billing And Coding
Kaplan College
07.2013
High School Diploma -
Independence High School
06.2000
Skills
- Product Restocking
- Heavy Lifting
- Pallet Jack Operation
- Data Collection
- Complaint Resolution
- Data Entry
- Account Updating
- Technical Troubleshooting
- Payment Processing
- Active Listening
- Call Center Customer Service
- Attention to Detail
- Empathy Display
Timeline
Overnight Stocker
Wal-Mart Supercenter
08.2021 - Current
Customer Service Representative (WFH)
Emerge360-ADT Security Systems
08.2020 - 11.2021
Customer Service Representative (WFH)
Concentrix-Onstar
03.2017 - 06.2022
Overnight Sales Associate
7-eleven
07.2015 - 12.2016
Customer Service Representative/Human Resources Assistant
Aon Hewitt-Randstad
09.2014 - 07.2015
Reimbursement Counselor-Temp
AmerisourceBergen
07.2013 - 07.2014
Assistant Site Coordinator/Benefits Specialist
Aerotek-The Lash Group
10.2012 - 01.2013
Medical Biller and Coder (Internship Trainee)
Presbyterian Anesthesia Associates
06.2012 - 07.2012
Medical Team Leader
Carolinas HealthCare-Carmel Family Physicians
01.2001 - 08.2010
Certificate in Medical Billing And Coding - Medical Billing And Coding
Kaplan College
High School Diploma -
Independence High School
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