Tiffany Dunning
Mebane
Summary
Strategic operations and project leader with 10+ years of experience driving cross-functional initiatives, healthcare operations, business growth, and team leadership across healthcare and retail environments. Proven track record of leading complex operational workflows, building scalable processes, improving organizational performance, and delivering measurable business outcomes. Experienced collaborating across multiple departments to align stakeholder objectives, execute strategic initiatives, and enhance customer experiences. Passionate about leveraging AI-native workflows and data-driven decision making to improve healthcare accessibility, operational efficiency, and consumer outcomes.
Overview
10
10
years of professional experience
Work History
Assistant Manager
UNC Health Care
09.2021 - 09.2025
- Directed daily emergency department operations in a fast-paced healthcare environment serving diverse patient populations.
- Coordinated communication between clinical staff, administrative teams, and hospital departments to ensure seamless operational execution.
- Led frontline teams through high-pressure situations while maintaining service quality, responsiveness, and patient-centered care.
- Implemented workflow improvements that enhanced team efficiency and operational reliability.
- Managed staffing coordination, resource allocation, and issue resolution to support uninterrupted patient care.
- Built strong collaborative relationships across departments to improve communication and operational outcomes.
- Supported leadership decision-making through real-time operational assessments and performance monitoring.
Project Leader
Accredo Specialty Pharmacy
06.2019 - 09.2022
- Lead cross-functional initiatives involving operations, client services, pharmacy teams, and leadership stakeholders to achieve organizational growth and execution goals.
- Partner with multiple departments to identify process improvements, remove operational bottlenecks, and improve service delivery performance.
- Manage complex projects with evolving priorities while maintaining high standards of quality, execution, and stakeholder satisfaction.
- Develop scalable operational processes that improve efficiency and support organizational growth initiatives.
- Utilize data and performance metrics to drive decision-making and identify opportunities for workflow optimization.
- Serve as a key liaison between departments, ensuring alignment on strategic objectives and successful implementation of business initiatives.
- Adapt rapidly to changing business requirements while maintaining operational continuity and customer-focused outcomes.
- Support technology adoption and workflow improvements through automation and process enhancement initiatives.
Store Manager
Lids Hat World
07.2015 - 03.2019
- Managed all aspects of store operations, including sales performance, staffing, customer experience, financial management, and strategic planning.
- Led and developed a team of 10–15 employees through coaching, performance management, recruiting, onboarding, and workforce planning.
- Partnered with district leadership to identify growth opportunities, operational improvements, and expansion strategies.
- Analyzed business performance data to inform strategic decisions and drive revenue growth.
- Established accountability systems and performance standards that improved team productivity and customer satisfaction.
- Participated in district-level planning initiatives focused on long-term organizational growth and operational excellence.
Education
Bachelor of Science - Political Science
Western Michigan University
Kalamazoo, MI05.2026
Skills
- Project & Program Leadership
- Process Design & Optimization
- Change Management
- Team Development & Coaching
- Customer Experience Improvement
- Data-Driven Decision Making
- Operational Excellence
- Strategic Planning
- Agile & Continuous Improvement
- Cross-Functional Leadership
- Healthcare Operations
- Stakeholder Management
Accomplishments
- Successfully led cross-departmental projects that improved operational execution and organizational performance.
- Consistently recognized for responsiveness, adaptability, and leadership in high-priority initiatives.
- Helped drive measurable improvements in team productivity and operational efficiency.
Timeline
Assistant Manager
UNC Health Care
09.2021 - 09.2025
Project Leader
Accredo Specialty Pharmacy
06.2019 - 09.2022
Store Manager
Lids Hat World
07.2015 - 03.2019
Bachelor of Science - Political Science
Western Michigan University