Tiffany Coffey
Hickory
Summary
Dynamic and results-oriented professional with a proven track record at Catawba Valley Staffing, adept in account management and fostering client relations. Excelled in building partnerships and enhancing customer satisfaction through effective communication and problem-solving skills. Demonstrates exceptional teamwork and bilingual fluency, significantly contributing to maintaining high client retention rates.
Overview
23
23
years of professional experience
Work History
Account Manager
Catawba Valley Staffing
12.2023 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Kept detailed records of daily activities through online customer database.
- Maintained current knowledge of evolving changes in marketplace.
Data Manager
Newton Conover City Schools
06.2021 - 12.2023
- Reviewed source documents and listings to compile resources for identifying and correcting data allocation issues.
- Collaborated with cross-functional teams to identify data requirements and ensure proper integration within the system.
- Trained team members in best practices for data handling, improving overall productivity and data integrity.
- Provided expert guidance on regulatory compliance matters related to data storage, usage, and disposal.
- Oversaw security and information retention policies and practices according to internal and government-ordered standards.
- Set up and controlled user access levels across databases to protect important data.
Parent Educator
Burke County Public Schools
09.2019 - 06.2021
- Established strong partnerships with community organizations such as schools, healthcare providers, social service agencies, and cultural institutions to enhance resources available for clients.
- Maintained accurate documentation of client interactions, assessment results, and service referrals to ensure continuity of care across providers.
- Conducted informative workshops on topics such as nutrition, child development milestones, stress management techniques for parents seeking additional support or knowledge in specific areas.
- Enhanced parent-child relationships by providing individualized support and resources tailored to each family''s needs.
- Assisted families in navigating complex systems related to healthcare access, special education services, financial assistance, and other supports to improve overall wellbeing.
- Provided crisis intervention support for families facing challenges such as domestic violence, substance abuse, or mental health issues.
Teacher's Assistant
Newton Conover City Schools
08.2014 - 09.2019
Line Leader/Gluer
Interstate Foam
03.2008 - 06.2012
Assistany Manager
Zaxbys
06.2002 - 10.2005
Education
Associate Of Business Administration - Business Administration
Catawba Valley Community College
Hickory, NCSkills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Goal oriented
- Time management
- Recruiting and sourcing
- Self-motivated work ethic
- Fluent bilingualism
- Memory retention
Languages
Spanish
Professional Working
Timeline
Account Manager
Catawba Valley Staffing
12.2023 - Current
Data Manager
Newton Conover City Schools
06.2021 - 12.2023
Parent Educator
Burke County Public Schools
09.2019 - 06.2021
Teacher's Assistant
Newton Conover City Schools
08.2014 - 09.2019
Line Leader/Gluer
Interstate Foam
03.2008 - 06.2012
Assistany Manager
Zaxbys
06.2002 - 10.2005
Associate Of Business Administration - Business Administration
Catawba Valley Community College
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