Qualities and a diverse set of skills like time management, interpersonal and organizational skills and balancing various tasks (multitasking) while performing day-to-day duties.
Overview
13
13
years of professional experience
Work History
Patient Service Coordinator
AWFBH Orthopaedic and Sports Medicine
11.2022 - Current
Handled incoming calls from patients and staff to address inquiries and provide support
Coordinated and rescheduled appointments to optimize patient flow and accessibility
Identifying patients with 3 personal identifiers
Reviewing insurance approvals
Streamlined communication by managing emails to ensure timely responses and information sharing
Sending and receiving personal massages via MyChart & Microsoft Teams
Certified Nursing Assistant (CNA)
Novant Health Thomasville Medical Center
04.2014 - 03.2023
Collected blood samples from patients for diagnostic analysis.
Monitored and recorded patients' vital signs, including temperature and pulse.
Conducted electrocardiograms (EKGs) to evaluate heart function.
ASSISTING PATIENTS TO ROOM/ BEDSIDE
PLACING MONITOR ON PATIENTS
URINE SAMPLES
Assisted doctors with procedures to ensure patient comfort and safety
Documented patient information and medical records accurately.
Participated in patient rounding to assess care needs and provide updates.
Managed incoming calls to facilitate communication among patients and healthcare staff
MAKING OUTBOUND CALLS
FILING PAPERWORK
Sent and received faxes to facilitate communication among healthcare teams.
STOCKING AND ORGANIZING PATIENTS ROOMS
Assisted in various tasks within the emergency department to support patient care.
Private Care Assistant
North Point of Archdale
01.2013 - 02.2014
ASSISTING WITH BATHING/ SHOWER
Assisted patients with bathing and showering to ensure personal hygiene and comfort
Prepared nutritious meals and assisted patients with feeding to promote health and well-being
Performed light cleaning tasks in patient areas to maintain a hygienic environment.
Managed laundry duties by washing, drying, and folding patient garments.
Monitored and managed patient incontinence charging to maintain accurate records.
LAUNDRY
Education
Dental Assistant (DA1) - Dental Assistant
Sunrise School of Dental Assisting
Greensboro, NC
01.2026 - 05.2026
CERTIFIED NURSING ASSISTANT (CNA) -
DAVIDSON COUNTY COMMUNITY COLLEGE
NC
HIGH SCHOOL EQUIVALENCY DIPLOMA (GED) -
DAVIDSON COUNTY COMMUNITY COLLEGE
NC
Skills
Patient registration
HIPAA
Customer Service
Clerical support
Scheduling Appointments
Microsoft Word
Excel Spreadsheets
Organization
Activities
Currently hold certification in Cardiopulmonary Resuscitation (CPR)
Completed college courses for Microsoft Word and Excel Spreadsheet