Tiffany Carr
Customer Service & Team Leadership Professional
Durham,NC
Summary
Dependable customer service professional with nearly 20 years of hospitality and management experience. Skilled in team leadership, inventory control, and delivering excellent service in fast‑paced environments. Currently pursuing an associate’s degree in Medical Billing & Coding, bringing strong organizational skills and adaptability to new challenges. Seeking to contribute to your company's reputation for quality service and efficient operations.
Overview
16
16
years of professional experience
1
1
Language
Work History
Bartender/Server/Event Coordinator
Clouds Brewing
Durham , Noeth Carolina
05.2025 - Current
- Prepared and served a variety of beverages, ensuring customer satisfaction and a welcoming atmosphere.
- Assisted in coordinating special events, managing logistics to ensure seamless execution and guest enjoyment.
- Maintained cleanliness and organization of the bar area, contributing to overall operational efficiency and safety.
- Provided excellent customer service by promptly addressing guest inquiries and resolving any issues that arose.
- Supported needs of 50- person wait staff who attended to specific needs of countless customers daily for 3 restaurants with social relevancy and intentionality.
Server
Carolina Ale House- LM Hospitality
11.2023 - 08.2024
- Provided exceptional customer service by promptly addressing guest inquiries, enhancing overall dining experiences.
- Maintained cleanliness and organization of dining areas, ensuring a welcoming atmosphere for all patrons.
- Assisted in the timely delivery of food and beverages, contributing to efficient table turnover rates.
- Collaborated with kitchen staff to communicate guest orders accurately, minimizing errors and improving service flow.
- Supported needs of 50- person wait staff who attended to specific needs of countless customers daily for this restaurant with social relevancy and intentionality.
Manager
Papa John's Pizza
02.2015 - 10.2019
- Led a team of 15 staff members, enhancing operational efficiency and streamlining daily workflows in a high-volume environment.
- Developed training programs to improve staff performance, resulting in higher customer satisfaction and reduced turnover rates.
- Implemented new inventory management processes, optimizing stock levels and minimizing waste while ensuring product availability.
- Oversaw quality control measures, ensuring compliance with health and safety standards, which improved overall product consistency.
- Managed scheduling and labor costs effectively, aligning workforce allocation with business needs to maximize profitability.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Machine Operator
PBM Graphics
Durham, NC
05.2010 - 01.2014
- Operated advanced printing machinery to produce high-quality print materials, ensuring compliance with industry standards.
- Monitored production processes to identify and resolve issues, maintaining efficient workflow and minimizing downtime.
- Performed routine maintenance and troubleshooting on equipment, contributing to a consistent output of quality products.
- Collaborated with team members to optimize production schedules, enhancing overall efficiency and meeting tight deadlines.
- Operated and maintained machinery to ensure optimal performance and high-quality production output.
- Monitored production processes and made adjustments to minimize downtime and improve workflow efficiency.
- Conducted routine inspections and preventative maintenance on equipment to uphold safety standards and reduce breakdowns.
Education
High School Diploma -
Person High School
Roxboro, NC 05.2001 -
No Degree - Coding And Billing
Ultimate Medical Academy
Clearwater, FL 05.2001 -
Skills
- Customer Service & Member Support
- Team Leadership & Staff Training
- Inventory Management & Stocking
- Cash Handling & POS Systems
- Communication & Conflict Resolution
- Organizational Skills & Multitasking
Accomplishments
- Executed over 100 events in 2025.
- Supported kitchen and service teams to improve table turnover speed.
- Recognized by management for reliability and teamwork during peak hours.
- Improved customer satisfaction scores by coaching staff on service standards.
- Increased efficiency by streamlining workflows, cutting wait times during busy shifts.
- Maintained 100% accuracy in production data reporting.
- Improved workflow by adjusting equipment settings to reduce downtime.
- Collaborated with team members to consistently meet production deadlines.
Timeline
Bartender/Server/Event Coordinator
Clouds Brewing
05.2025 - Current
Server
Carolina Ale House- LM Hospitality
11.2023 - 08.2024
Manager
Papa John's Pizza
02.2015 - 10.2019
Machine Operator
PBM Graphics
05.2010 - 01.2014
High School Diploma -
Person High School
05.2001 -
No Degree - Coding And Billing
Ultimate Medical Academy
05.2001 -