TIFFANY BYNUM
Wilson
Summary
Organized and motivated individual with 9+ years of experience working directly with clients via telephone, email, and personal interactions. I’m able to utilize high-level communication skills, leadership abilities, knowledge of federal regulatory practices, and the financial sector. Result-driven Customer Services Specialist with strong background in customer service, financial planning and sales. Agile with excellent communication and analytical skills and in-depth understanding of financial products and services.
Overview
8
8
years of professional experience
Work History
Financial Services Representative
Rose International Staffing
03.2022 - Current
- Responded to inquiries from clients and provided financial advice to drive fiscal growth.
- Handled a continuous flow of approximately 60-80 inbound and/or outbound calls per day.
- Managed client financial portfolios to minimise risk and optimize returns.
- Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
- Advised clients on favorable investment opportunities to meet established financial goals.
CUSTOMER CARE SPECIALIST II-
NC DEPARMENT OF COMMERCE
03.2021 - 03.2022
- Explained government benefits, eligibility, products, programs and/or services to the public
- Worked in a call center environment handling a continuous flow of approximately 60-80 inbound and/or outbound calls a day
- Communicated verbally and in writing to document call center transactions while entering data accurately using basic programs as Windows, Word, Excel, Internet, etc
- Obtained information using interviewing and/or investigative techniques to process claims and payments.
DATA COLLECTOR SPECIALIST
HR DIRECTIONS
07.2018 - 03.2021
- Worked closely with data analysts to gather data, create and administer surveys, build presentations and write reports
- Interviewed clients to gather factual information using written and oral methods
- Perform data entry task and navigate an electronic case management system while communicating on the phone
- Review and process a high volume of records efficiently and effectively.
CUSTOMER SERVICE REPRESENTATIVE
BB&T BANK
10.2015 - 07.2018
- Delivered excellent client service by answering inbound client calls timely, accurately, professionally, and courteously
- Ensure the security of client information and assist with minimizing bank losses by filing claims and performing client verification on each call received
- Provided exceptional service while being empathetic when evaluating customers situation while providing solutions.
Education
M.S - HUMAN RESOURCE MANAGEMENT
ASHORD UNIVERSITY
B.S - BUSINESS ADMINISTRATION AND ECONOMICS
UNIVERSITY OF NORTH CAROLINA AT GREENSOBORO
05.2016
Skills
- Effective Communicator
- Microsoft Office Suite expert
- Strategic thinker
- People-oriented
Timeline
Financial Services Representative
Rose International Staffing
03.2022 - Current
CUSTOMER CARE SPECIALIST II-
NC DEPARMENT OF COMMERCE
03.2021 - 03.2022
DATA COLLECTOR SPECIALIST
HR DIRECTIONS
07.2018 - 03.2021
CUSTOMER SERVICE REPRESENTATIVE
BB&T BANK
10.2015 - 07.2018
M.S - HUMAN RESOURCE MANAGEMENT
ASHORD UNIVERSITY
B.S - BUSINESS ADMINISTRATION AND ECONOMICS
UNIVERSITY OF NORTH CAROLINA AT GREENSOBORO
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