Tiffany Bentley
Raeford,NC
Summary
Results-driven retail executive with 27+ years of progressive leadership experience, including district-level oversight of $79M in annual revenue across 13 locations. Proven track record of driving performance through General Manager ownership, disciplined execution, and data-driven decision making. Known for translating enterprise strategy into consistent field results, building strong leadership pipelines, and leading complex, high-volume operations with accountability and impact.
Results-focused management professional prepared to excel in high-demand environments. Known for optimizing operations, enhancing customer experience, and implementing strategic initiatives. Emphasizes team collaboration and adaptability to meet evolving business needs. Proficient in operational management and strategic planning.
Overview
27
27
years of professional experience
Work History
Acting District Manager / Area Manager
Ulta Beauty
South Carolina/ Georgia
08.2025 - Current
- Provide district-level leadership across 13 locations generating $79M in annual revenue, driving alignment to company strategy, operational execution, and leadership development.
- Lead, coach, and performance-manage General Managers to strengthen accountability, results, and leadership capability.
- Drive district performance by analyzing KPIs (sales, payroll, NPS, shrink, compliance) and implementing targeted action plans.
- Own district talent planning, bench strength, and succession readiness; develop future leaders through focused coaching and exposure.
- Partner cross-functionally to mitigate risk, resolve performance gaps, and remove barriers to execution.
- Successfully led district performance during stretch assignment while maintaining consistency, engagement, and operational discipline.
- Collaborated with corporate teams to optimize merchandising strategies across multiple locations.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
Area Manager
Ulta Beauty
Pawleys Island South Carolina
07.2025 - Current
- Oversaw multi-unit operations, supporting General Managers in driving sales growth, operational consistency, and team development.
- Reinforced accountability to KPIs, brand standards, and operational expectations.
- Supported workforce planning, scheduling effectiveness, and payroll optimization.
- Partnered closely with store leadership to close performance gaps and drive improvement.
- Developed and implemented training programs for management teams, improving employee engagement and retention rates.
- Led strategic initiatives to enhance store performance and customer satisfaction across multiple locations.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
General Manager
Ulta Beauty
Fayetteville North Carolina
09.2012 - 01.2025
- Led full P&L and operational execution for high-volume locations, delivering sustained sales results and exceptional client experience.
- Built and developed high-performing leadership teams with strong internal promotion outcomes.
- Drove consistent performance across sales, loyalty, credit, and NPS metrics.
- Ensured operational excellence, compliance, and strong team engagement.
- Key Achievements: Top performer in NPS, loyalty, and sales | Achieved 273% of credit goal | Developed multiple leaders promoted into management and multi-unit roles
Property Manager
Value Place
Fayetteville North Carolina
08.2011 - 09.2012
- Managed end-to-end operations for a 136-room property, including financial performance, staffing, and guest satisfaction.
- Supervised daily operations to ensure property maintenance and tenant satisfaction.
- Conducted regular property inspections to uphold safety standards and compliance regulations.
- Analyzed market trends to optimize rental pricing and occupancy rates.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
Store Manager
Forever 21
Fayetteville North Carolina
11.2010 - 08.2011
- Led store operations, merchandising execution, and team performance in a fast-paced, high-volume retail environment.
- Directed daily operations to maximize efficiency and productivity in fast-paced retail environment.
- Trained and developed team members, fostering a culture of collaboration and high performance.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Reduced operational risks while organizing data to forecast performance trends.
Store Manager
Champs Sports
Fayetteville North Carolina
06.1999 - 02.2009
- Directed operations, sales growth, and team development; recognized for Sales Leadership and Shrink Control.
- Implemented visual merchandising strategies to enhance customer engagement and drive sales growth.
- Managed inventory control processes, ensuring accuracy and minimizing shrinkage through effective oversight.
- Analyzed sales data to identify trends, make informed decisions, and optimize product placement.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Education
High School Diploma -
Pine Bluff High School
Pine Bluff, ARNo Degree - Business Administration And Management
Fayetteville State University
Fayetteville, NCSkills
- District & Multi-Unit Leadership
- P&L Ownership ($79M)
- GM Coaching & Succession Sales & Profit Optimization
- Client Experience & NPS Strategy
- Workforce Planning Operational Excellence & Compliance
- Cross-Functional Partnership Brand Standards & Visual Execution
- KPI & Performance Management
- Leadership skills
- Recruiting and hiring
- Inventory management
- Data analysis
- Risk management
- Training and development
PROFESSIONAL DEVELOPMENT
- Leadership Training
- Employment Law
- Workforce Planning
- Coaching & Talent Development
Timeline
Acting District Manager / Area Manager
Ulta Beauty
08.2025 - Current
Area Manager
Ulta Beauty
07.2025 - Current
General Manager
Ulta Beauty
09.2012 - 01.2025
Property Manager
Value Place
08.2011 - 09.2012
Store Manager
Forever 21
11.2010 - 08.2011
Store Manager
Champs Sports
06.1999 - 02.2009
High School Diploma -
Pine Bluff High School
No Degree - Business Administration And Management
Fayetteville State University