Tiffany Barner
Fayetteville
Summary
Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Advanced Care Specialist
Adapt Health
09.2024 - Current
- Maintaining comprehensive knowledge of current trends in the durable medical equipment field, enabling informed recommendations tailored to clients'' evolving needs.
- Assisting clients in understanding insurance coverage for durable medical equipment purchases, resulting in increased accessibility to necessary items.
- Improving client retention rates by offering exceptional customer service and addressing concerns promptly and professionally.
- Increasing sales revenue by establishing strong relationships with healthcare professionals and recommending appropriate durable medical equipment for their patients.
Member Services Representative II
Elevance Health
11.2019 - 09.2024
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Verified insurance eligibility and coverage for patients.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
Customer Care Representative (CCR) 2
CVS CAREMARK
06.2014 - 11.2019
- Assisted customers in navigating insurance claims, resulting in fewer denials and improved coverage understanding.
- Delivered exceptional service during high-volume periods, maintaining composure under pressure while managing multiple tasks simultaneously.
- Expedited prescription refills with timely coordination between patients, prescribers, and insurance companies.
- Ensured regulatory compliance by diligently adhering to pharmacy policies, procedures, and applicable laws during daily operations.
Patient Care Coordinator
First Call Resolution, FCR
02.2004 - 06.2014
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
- Trained new staff on patient care coordination best practices, enhancing team effectiveness and patient support.
Education
Vocational Training - Medical Technology
Martin Community College
Williamston, NCVocational Training - Certified Nursing Assistant
Bronx EOC
New York, NYCertification Program - Customer Service
Maximus
New York, NYSkills
- Patient care
- Documentation skills
- Communication skills
- Time management
- Healthcare ethics
- Empathy in care
- Attention to detail
- Problem-solving
- Stress management
- Adaptive skills
- Conflict resolution
- Data entry proficiency
Certification
- CPR Certification
- Driver's License
Timeline
Advanced Care Specialist
Adapt Health
09.2024 - Current
Member Services Representative II
Elevance Health
11.2019 - 09.2024
Customer Care Representative (CCR) 2
CVS CAREMARK
06.2014 - 11.2019
Patient Care Coordinator
First Call Resolution, FCR
02.2004 - 06.2014
- CPR Certification
- Driver's License
Vocational Training - Medical Technology
Martin Community College
Vocational Training - Certified Nursing Assistant
Bronx EOC
Certification Program - Customer Service
Maximus
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