TIFFANI MICHELLE WAITE
Chapel Hill
Summary
Supportive facilitator with 6 years of account management experience and expertise in fostering effective partnerships with other employees and companies. Motivated client advocate proven to maximize customer satisfaction. Talented portfolio manager with capacity for maintaining financial budgets and success.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
11
11
years of professional experience
Work History
Corporate Account Manager
MIDCOM Data Technologies, Inc.
05.2022 - Current
- Coordinated full sales lifecycle from proposal development to closings and follow-up.
- Secured competitor business via strategic marketing, service programs, and promotions.
- Negotiated profitable proposals with major companies, securing long-term accounts worth over $500,000 annually.
- Established profitable partnerships in manufacturing, transportation, and distribution sectors to grow corporate account base.
- Served customers with knowledgeable, friendly support at every stage from planning to purchasing.
- Set and achieved company defined sales goals.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Recorded accurate and efficient records in customer database.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Kept detailed records of daily activities through online customer database.
- Developed, maintained and utilized diverse client base.
- Negotiated prices, terms of sales and service agreements.
- Met existing customers to review current services and expand sales opportunities.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Achieved or exceeded company-defined sales quotas.
Sales Coordinator, Accounts Manager
ENCO Systems, Inc
11.2019 - 04.2022
- Responsible for assessing client accounts and determining maintenance support contracts, new client acquisition, current client system assessments and upgrades, as well as data entry in multiple CRM and customer database systems
- Reported weekly sales opportunities and numbers based on new client acquisition, potential growth opportunities in the media field, and product development needs in the industry
- Handled hundreds of client accounts with the responsibility of updating and maintaining order files and operational information to better serve client needs
- Day-to-day tasks included working and coordinating with marketing, technical support, and development departments within the company, organizing and distributing lead opportunities within sales team and monitoring progress on leads
- Worked closely with accounting team on orders and accounts receivable issues
- Responsible for monthly review, updating, and distribution of maintenance contracts to clients for renewals and upgrades.
Lecturer II
Central Michigan University
08.2017 - 06.2019
- Responsible for teaching a full-time (sometimes more) course load each semester
- In charge of course construction, lesson planning, examinations, presentations, and student development in broadcast, corporate, and music recording settings
- Broadcast copywriting instructor and course coordinator
- Administrator of in-class exercises, homework assignments, PowerPoint presentations, blackboard materials, and examinations
- (As well as personal development in the area of advertising-copy production)
- Supervisor of three to four graduate assistants (depending on semester) and responsible for training and advising on how to properly instruct the lab portions of basic and advanced audio classes, as well as motivating assistants to bring up new ideas for classroom advancement and student success
- Responsible for providing strong support systems for assistants within department for academic and teaching success
- Organizer of weekly meetings and trainings to advance assistants' knowledge of current technology, policies, and trouble-shooting skills for effective classroom and student interactions
- Wide-ranging experience with Microsoft Office Suite and programs
- Familiar with business management software programs and tools, though not proficient specifically with SAP
- Thorough understanding of micro and macroeconomics, excellent with numbers, and motivating others in order to create productive work environments
- Extensive knowledge of ProTools, including most recent versions, Adobe Audition CC2018 (and prior editions), as well as microphone set-up and placement, live sound production, editing, and script writing
- Experience with linear and non-linear editing and production, as well as multiple types of monitors, consoles, control surfaces, and studio set-ups.
Lecturer I
Central Michigan University
08.2014 - 06.2017
- Responsible for teaching four courses each semester
- Audio labs manager for basic and advanced audio production courses
- In charge of course construction, lesson planning, examinations, presentations, and student development in broadcast, corporate, and music recording settings
- Broadcast copywriting instructor and course coordinator
- Administrator of in-class exercises, homework assignments, PowerPoint presentations, blackboard materials, and examinations
- Advisor of three to four graduate assistants (depending on semester) who instruct the lab portions of basic and advanced audio classes.
Education
Master of Arts - Electronic Media Management
Central Michigan University
Mount Pleasant, MI05.2014
Bachelor of Applied Arts - Broadcast and Cinematic Arts
Central Michigan University
Mount Pleasant, MI05.2012
Skills
- Excellent people and communication skills I thrive in team environments and collaboration
- Experienced in use and implementation of database management tools/CRMs
- Extensive knowledge of Microsoft Office products and other business systems databases
- Self-motivated and deadline driven
- High level of organizational skills and multi-tasking
- Adaptable to new environments and situations
- Client relationship building
- Business strategies
- Sales tactics
- Revenue generation
- Effective customer upselling
- Consultative selling
Timeline
Corporate Account Manager
MIDCOM Data Technologies, Inc.
05.2022 - Current
Sales Coordinator, Accounts Manager
ENCO Systems, Inc
11.2019 - 04.2022
Lecturer II
Central Michigan University
08.2017 - 06.2019
Lecturer I
Central Michigan University
08.2014 - 06.2017
Bachelor of Applied Arts - Broadcast and Cinematic Arts
Central Michigan University
Master of Arts - Electronic Media Management
Central Michigan University