Tiesha Bridges
Raleigh
Summary
Dedicated and detail-oriented Patient Service Associate with 8+ years of experience in customer service and administrative roles, including patient scheduling, payment collection, and medical record management. Skilled in coordinating clinic workflows, managing insurance verifications, and delivering exceptional patient service. Proficient in using scheduling and EHR systems, with a strong commitment to accuracy, confidentiality, and patient care.
Overview
4
4
years of professional experience
Work History
Wax Specialist
European Wax Center
09.2024 - Current
- Maintained clean and sanitary workspace.
- Answered multi-line phone system and emails to schedule clients and consultations.
- Waxed numerous clients various bodies using soft and hard waxes.
- Advised clients on proper home-care regimens.
Patient Care Coordinator
LaserAway Dermatology Clinic
01.2024 - 06.2024
- Scheduled and managed patient appointments, ensuring seamless clinic operations and adherence to provider availability.
- Processed payments, including co-pays and outstanding balances, while maintaining accurate financial records.
- Verified insurance eligibility and informed patients about required documentation, enhancing pre-visit preparedness.
- Delivered exceptional patient service by addressing concerns, educating patients on procedures, and resolving scheduling conflicts.
- Delivered excellent patient experiences and direct care.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
Front Desk Receptionist
Daly Seven Inc.
04.2023 - 01.2024
- Communicated effectively with guests, providing exceptional customer service during check-in and check-out.
- Registered and assigned rooms while resolving guest inquiries and issues promptly, ensuring a positive guest experience.
- Designed and implemented a digital guide featuring local tourist attractions, improving guest satisfaction and engagement.
- Managed telephonic and in-person queries regarding hotel services and amenities with professionalism.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Customer Experience Representative
Urban Skin Rx
11.2020 - 01.2023
- Managed client interactions, resolving issues promptly and maintaining a high level of satisfaction.
- Streamlined communication between clients and service providers by managing a multi-line phone system effectively.
- Coordinated client records, ensuring accurate data entry and adherence to HIPAA standards.
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
Education
High School Diploma -
J.T. Hoggard High School
Wilmington, NC05-2024
Skills
- Patient Scheduling and Coordination (Epic/EMR/CRM Systems Experience)
- Insurance Verification and Billing
- Payment Processing and Cash Management
- Client retention strategies
- HIPAA Compliance and Confidentiality
- Effective Telephone and Message Handling
- Multitasking in High-Pressure Environments
- Proficient in Microsoft Office Suite (Excel, Word, Outlook)
Timeline
Wax Specialist
European Wax Center
09.2024 - Current
Patient Care Coordinator
LaserAway Dermatology Clinic
01.2024 - 06.2024
Front Desk Receptionist
Daly Seven Inc.
04.2023 - 01.2024
Customer Experience Representative
Urban Skin Rx
11.2020 - 01.2023
High School Diploma -
J.T. Hoggard High School
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