Tierra Summers
Burlington,NC
Summary
Dedicated customer service professional with experience in retail settings selling all types of products and demonstrating profound ability consistently to exceed sales goals. Strong foundation in retail marketing processes and superior problem-solving skills. Ability to organize and manage data quickly to respond efficiently to customer inquiries. Service-focused Customer Service Representative dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets. Experienced professional with a background in customer service, collections and financial environment. Demonstrates expertise in resolving client concerns, managing accounts and achieving performance targets.
Materials management professional prepared to optimize inventory and logistics processes. Proven ability to enhance supply chain efficiency and reduce operational costs. Prioritize team collaboration and adapt to changing demands, ensuring reliable performance.
Overview
17
17
years of professional experience
Work History
Materials Manager
Cone Health
02.2025 - Current
- Conducted regular inventory audits to maintain accurate stock levels and minimize excess or obsolete inventory.
- Monitored safety stock levels and established order policies to balance inventory availability with minimal investment.
- Managed subordinates and gave directives, drafted schedules and comprehensively evaluated performance.
- Maintained material control and information systems, supporting manufacturing and balancing inventory surpluses with customer demand.
- Supervised employees and train them, Managed approximately 30 incoming calls, emails and faxes per day from customers.
Manager/Training Manager
City of Greensboro
07.2019 - 02.2025
- Assist customers with purchase of alcoholic beverages
- Completed paperwork associated with merchandise, price adjustments, customer returns, and cash register operation.
- Prepared order sheets and sent out invoices and statements for payments due.
- Monitored promotions and sales to provide updated information and pricing.
- Organized and maintained customer service desk and monitored front lanes to address hazards or return unsold products to shelves.
- Processed refunds and exchanges in alignment with store policies.
- Trained new associates on store programs and policies.
- Greeted guests entering or exiting the store and upon approach to sales registers, answering questions and directing to product locations or store departments.
- Managed new employee orientation training process for more than 20 employees each year.
Route Driver
Nesse's County Sausage
08.2018 - 05.2019
- Used equipment such as carts and pallets to unload and move products throughout store.
- Followed the prescribed route each day to provide world-class services offering products such as sausages to retail customers.
- Tracked and maintained records for mileage, fuel usage, and delivery information.
- Processed orders by collecting payments, issuing receipts and updating customer accounts.
- Planned efficient routes to serve the maximum number of customers each day.
- Worked with internal product management teams, customer service, and supply chain to meet and exceed customer expectations.
- Increased delivery efficiency by 70% by instituting new driver safety, licensure, and training programs.
Specialty Assistant Store Manager
Food Lion
09.2008 - 06.2018
- Mentored many entry-level associates to achieve leadership positions and quickly became leadership trainer for new store managers.
- Advanced store sales position, restructuring departments and modeling customer service techniques to employees.
- Recognized for excellence in building and motivating management and hourly teams.
- Managed parts inventory and protected company assets by improvement inventory management.
- Kept records of purchases, sales, and requisitions.
- Provided customer service by greeting and assisting customers and responding to customer inquiries and complaints.
- Delegated assignments based on the employees' knowledge and abilities.
- Selected, hired, and managed staff performance by setting individual and team goals.
- Recruited, trained, and supervised staff and evaluated performance.
- Planned for upcoming store-wide events impacting department, supporting store promotions and sales initiatives with knowledgeable advice and team contributions.
Customer Service Representative
Blue Cross Blue Shield
05.2014 - 11.2015
- Provided solutions, recommendations, and replacements, using an empathetic approach and demeanor.
- Managed inbound and outbound calls to respond to inquiries and resolve concerns.
- Recommended products and services to members and educated customers about relevant offerings.
- Opened and closed accounts and processed applications.
- Educated members on services and resolved complex inquiries regarding accounts and benefits.
Education
Associate Degree Business Admin - Business Administration And Management
Southern New Hampshire University
Hooksett, NH05.2026
Physical Therapy
Guilford Technical Community College
Jamestown, NC04.2011
High School Diploma -
Hugh M Cummings High
Burlington, NC05-2026
Skills
- Merchandise upselling
- Product merchandising
- Data Entry
- Inbound/Outbound Call Handling
- Account Management
- Warehouse management
- Inventory management
- Materials management
- Customer service
- Team leadership
- Staff training
Timeline
Materials Manager
Cone Health
02.2025 - Current
Manager/Training Manager
City of Greensboro
07.2019 - 02.2025
Route Driver
Nesse's County Sausage
08.2018 - 05.2019
Customer Service Representative
Blue Cross Blue Shield
05.2014 - 11.2015
Specialty Assistant Store Manager
Food Lion
09.2008 - 06.2018
Associate Degree Business Admin - Business Administration And Management
Southern New Hampshire University
Physical Therapy
Guilford Technical Community College
High School Diploma -
Hugh M Cummings High
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